Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Ciox Health standards with strong skill in retaining product and service information to provide effective issue resolution.
Self-motivated Medical Records Specialist with expertise in scanning medical records to the correct chart. Bilingual individual with a pleasant attitude and desire to help in any capacity. Ready to tackle new challenges in an office-based environment.
Organized professional known for always adhering to hospital requirements, policies and procedures. Smart Medical Records Specialist promoting effective collaboration and communication.
- Administrative
- Billing
- Interpersonal -
- Communications
- Customer satisfaction
- Customer service
- Fluent in English and Swahili
- MAC
- Organization skills
- Pharmacy Technician
- Problem analysis
- Problem solving
- Technologically savvy
- Adaptive team player
- Call center experience
- Reporting capabilities
Hollywood, CA, 11/2015 - 01/2017
- Handled customer inquiries ,complaints,billing questions and payment extension/service requests.
- Opportunity to work with great cosmetics brands such as MAC, Origins, Bobbi Brown and etc.
- Interacted with customers one on one concerning their face matches foundations and what works best for their respective complexion.
- Applied makeup to achieve desired day-to-day and special event looks.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Collected payment from customers and scheduled next appointments.
- Made recommendations of appropriate products to meet customers’ individual needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Accomplished and surpassed sales goals on regular basis.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Dayton, OH, 02/2017 - 02/2018
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with customers via telephone to assist with navigating pharmacy systems and completing requests.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Entered orders into the system and filled medication orders.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Efficiently responded voicemails to promote assistance and service to customers.
- Administered medications as per pharmacist orders.
Milwaukee, WI, 03/2018 - Current
- Pulled patient records and transferred information to appropriate parties.
- Streamlined day-to-day office processes to meet long-term goals.
- Determined and implemented techniques to improve medical records retrieval process.
- Logged all requests for medical records into Epic.
- Responded quickly to customer inquiries, asking questions to better understand needs.
- Notarized legal Radiology requests and made sure that the CD'S were delivered in a timely manner.
- Familiarized with different EMR systems like Epic, Health Source, Cerner and Legacy.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated concerns and records to the respective supervisors across the Ciox team.
- Worked Beast mode to hit daily production.
- Answered 40+ inbound calls per day and directed to designated individuals or departments.
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School Attended
- Gwinnett Technical College
- Berkmar High School
Job Titles Held:
- Beauty Advisor
- Pharmacy Technician
- Customer Service Representative
Degrees
- Associate's
- High school diploma, high school diploma
- License/Certifications Licensed Pharmacy Technician- Georgia Board Of Pharmacy
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