To obtain a position that will further my career in the field(s) of Environmental and Customer Services and Hospitality, as well a position of growth and educational opportunities. Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
Willing to work nights and weekends
Able to work in continuously-standing position for four or more hours
Able to keep a clean and sanitary work station
Proficient in customer service
Food and beverage services
Detail and service-oriented
Organized and efficient server
Lifts and carries up to 60lbs
Committed team player
Beach Attendant/Pool Attendant, 12/2015
to Current Bluefin Beach Club – Miami Beach,
Resolved service-related problems in a timely manner
Collaborated with maintenance and housekeeping to ensure guest satisfaction
Accommodated guests\' requests for hotel provided beach and pool service
Greeted and welcomed all hotel guests with a smile
Recruited and trained severalnew members of the guest service team
Improved customer service ratings through positive guest interaction and speaking to management about any suggestions heard from guest
Reported security and service incidents to management.
Created attractive displays to promote items.
Received customer payments and made correct change
Beach Attendant/Food Server/Security, 11/2014
to 09/2015 Fontainebleau Hotel- Boucher Brothers – Miami Beach,
Completed purchases using Point of Sale systems.
Greeted guests promptly and facilitated prompt seating and service of all guests
Immediately reported accidents, injuries or unsafe work conditions to manager.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Operated and maintained equipment and tools for beach area
Assisted servers with a prompt service and order-taking to guests
to 10/2014 Hilton Cabana Hotel – Miami Beach,
Responsibilities include but not limited to
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cleaned and buffed tile floors using industrial cleaning equipment.
Removed waste paper and other trash from the premises to designated area.
Accepted accountability for all assigned building keys, master keys and access cards.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Returned emptied garbage receptacles to their proper locations.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Cleaned in and around the buildings, prioritizing safety at all times.
to 07/2014 Shore Club Hotel – Miami Beach,
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Maintained Outdoor furniture including (Garden, Pool and Front entrance)
Collected trash and moved garbage cans from outside pool and garden areas to trash loading dock.
Kept janitorial closets clean and organized.
Steam cleaned and shampooed carpeted areas.
Inventoried and restocked items throughout day.
Cleaned dirty linens for outside furniture and cleaning equipment
Multiple Staffing Sites/Server and Busboy, 03/2013
to 09/2014 Staffix-Catering Agency – Aventura,
Set-up of tables and chairs for site events and functions
Assisted with decorations of event space
Fine dining service with handsome experience of wine service
Cleared tables for multiple dinner courses for guests
Assisted diners with obtaining food from buffet/serving table as needed.
Assigned patrons to tables suitable for their needs and according to rotation.
Helped with preparation, set-up, and service for catering events
High School Diploma: 05/2012 Norland Senior High School - Miami,