LiveCareer-Resume

bdc office service resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented, I offer more than 20 years of customer service, management, billing and accounting skills. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Software; QuickBooks, I-centra, Xtime, Dealer Track, CenPos, Sage, Microsoft Word, Excell, Loadpoint, Redlist
  • Documentation and Recordkeeping
  • Active Listening
  • Customer Inquiry and Response
  • Verbal and Written Communication
  • Inbound Calls
  • Account Management
  • Team Leadership
  • Customer Engagement
  • Goal Driven
  • Microsoft Office
  • Telephone Interviews
  • Appointment Scheduling
  • Account Updates
  • New Hire Coaching
  • Data Entry
  • Recruiting and Training
  • Multi-Line Telephone Systems
  • Client Surveys
  • Payment Processing
  • Client Needs Assessment
  • Call Management
  • Attention to Detail
  • QuickBooks
  • Month-End Documentation
  • Microsoft Excel
  • Accounts Payable and Receivable
  • Collections and Invoice Processing
  • Invoicing and Billing
  • Payroll Processing
  • Data Entry and 10-Key
  • Bill Payment and Recordkeeping
  • Proactive and Self-Motivated
  • Insurance Verification
  • Payment Scheduling
  • Debt Repayment Negotiation
  • Financial Documentation
  • Problem Investigation
  • Correspondence Sorting and Filing
  • Delinquent Account Notification
  • Credit and Collections
  • Overdue Balance Detection
  • Updating Customer Accounts
  • AR Aging Reports
  • Insurance Billing
Experience
BDC Office-Service, 01/2022 - 06/2022
Keenan & Associates Oakland, CA,
  • Answer incoming calls for the Service Department, setting up appointments on their vehicles or recalls.
  • Receive payments with credit card or cash.
  • Close service contracts by applying the RO's (repair orders).
  • Open and close the service office, balancing out the cash making daily deposits.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained electronic customer database to round up repeat business.
Accounting Assistant, 02/2021 - 09/2021
Keenan & Associates Torrance, CA,
  • Entered invoices from Vendors daily by printing through email and entering the correct Po's/jobs in Quickbooks.
  • Making sure the totals match and applying any credits, preparing these for payments.
  • Receive credit card payments and collecting the funds through Authorization.net and applying this into Computer Ease program.
  • Pay the company bills every Thursday by printing the checks to be signed mailed, using Quickbooks to sort invoices to pay.
  • Paid utilities, child support, taxes, vendor invoices etc, through Quickbooks.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Answered incoming calls and scheduled dispatching calls for our refrigeration and service department (HVAC).
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Received and recorded cash, checks and transfers.
Accounting Assistant, 10/2020 - 02/2021
William Backus Hospital Willimantic, CT,
  • Enter payments by checks and credit cards, vendor payments in Quick Books
  • Receive checks daily in the mail and recorded in Quickbooks and scanned the to our Chase Bank account
  • Enter in any sub invoices.
  • Invoices and expenses to be paid
  • Run automatic credit card payments each month after billing cycle
  • Called on aged collection accounts
  • Classified and summarized financial data to compile and enter in financial records
  • Received payments from customers via cash, check and credit cards to pay company invoices
  • Received and recorded cash, checks and transfers
Patient Service Representative, 02/2017 - 03/2020
Chs, Inc. Lynden, WA,
  • Worked in the billing department, answered incoming calls from patients calling in to make a payment on their account, updated insurance information, helped at the front desk as the receptionist helping patients in person by collecting payments for their invoice's and helping with any questions.
  • Managed the billing office in West Valley when they moved to West Jordan.
  • Stayed behind and ran a small office by myself by opening and closing the office, assisting patients in person with collecting payments, updating insurance, and helping with any questions they have on their account.
  • I would also answer incoming call and do nightly deposits and reports adding up all the money I received throughout the day.
Location Manager, 02/2014 - 02/2017
Budget Rent A Car City, STATE,
  • Interviews, training new hires, schedule reservations, customer service, 10-point inspections on moving trucks, collections on past due accounts and scheduled payment arrangements, receive incoming calls for a high-volume location, open and close the store, by counting the tills, making sure all cars are accounted for
  • Enforced customer service standards and resolved customer problems to uphold quality service.
Education and Training
School Equivalency Diploma: , Expected in 05/1995
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- ,
GPA:
Status -

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Resume Overview

School Attended

Job Titles Held:

  • BDC Office-Service
  • Accounting Assistant
  • Accounting Assistant
  • Patient Service Representative
  • Location Manager

Degrees

  • School Equivalency Diploma

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