06/2017 to 07/2017BDCFeldman Automotive － Novi, MIResponded to internet inquiries on vehicles, made follow up calls/ emails to customers about visits and scheduled sales appointments.
01/2016 to 06/2016Cabin CleanerProspect Airport Services － Romulus, MiSearched plane for weapons/drugs. Serviced and restocked supplies. Cleaned entirety of cabin in preparation of next flight.
04/2015 to 09/2016Waitress/HostTilted Kilt － Canton, MIMaintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
11/2014 to 02/2015Party Host/CashierChuck E. Cheese － Canton, MiDelivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Maintained work area in clean and neat manner. Greeted customers promptly and responded to questions.
10/2012 to CurrentManager/Cashier/Party Host/ RefereeZap Zone － Canton, MiSuccessfully managed the activities of 15 team members in multiple locations. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
