My objective is to obtain further knowledge and experience in the work place that will benefit me in the position I attain with the company.
BDC AgentJul 2014 to Current Auto Credit Express － Auburn Hills, MIResponsibilities Ensure that all customers cases are handled in an orderly and timely fashion. task include outbound and inbound calls on various campaigns. disposition calls correctly and ensure all cases are updated with follow up dates. Task also include having extensive knowledge in Microsoft Word and Microsoft Excel. Objective of calls is to book appointments between customers and dealer Finance Managers.
Mopar Parts DepartmentJan 2013 to Dec 2013 Minacs － Southfield, MIResponsibilities are to log call records and assigns call types Constructs individual case reference files and updates case management in data base/ logs. Conduct limited suggestive selling of client service and support line products. Provide information and direction as required for simple problem resolution Escalate calls Document case resolution in database Sets new case files as required Review client information/ knowledge updates regularly to remain current with products. Keep customer informed on progress of part being delivered to dealer. Upload all information and data into network files on dashboard. Skills Used Microsoft Word, Microsoft Excel, Powerpoint
Floor assemblerMar 2012 to Nov 2012 Norma Group － Auburn Hills, MIPrepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials. Positions parts and subassemblies by using templates or reading measurements. Assembles components by examining connections for correct fit; fastening parts and subassemblies. Verifies specifications by measuring completed component. Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources. Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Conserves resources by using equipment and supplies as needed to accomplish job results. Documents actions by completing production and quality forms. Contributes to team effort by accomplishing related results as needed.
Valet AttendantAug 2008 to Sep 2009 Great Oaks Country Club － Rochester, MIEnsure each country member and guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest. Cart golf clubs down to cart barn. Upon request wash and detail member's cars. Facility policies and applicable pedestrian regulations. Maintain established policies, procedures, objectives, quality assurance & safety inform guest of hours of operation. And after-hours key retrieval. Assist in maintaining the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately storing vehicles. Assist each guest into and out of their vehicles by opening/closing car doors. Keep work area clean of debris. Follow established dress code and hygiene guidelines; including being properly identified. Prepare and maintain accurate valet logs and other required data.
Scanner/ LoaderApr 2008 to Jul 2008 UPS － Madison Heights, MIScan and load all UPS freight onto trucks in timely manner. The ability to lift between 25-35 lbs. and even 70 Ibs at times. Ability to withstand continual lifting, lowering and sliding packages.
Loader/ Rail Car PrepJan 2008 to Feb 2008 Auto Port － River Rouge, MIPrepare railroad cars for automobile transport by three major manufacturers throughout the country. Assure all areas are neat well maintained at all times and ensure each task be completed in a timely manner.
Dyno TechnicianJun 2006 to Jan 2008 Martin Technologies － New Hudson, MIInstall engines into dynamometer machine; allow engines to run into 24 hour intervals up to customer's standards. Perform oil changes, compression leak down testing, and coolant flush at all required times. Record and save data on computer logging system Clean and detail entire auto shop (including buffing floors with floor buffer).
High School Diploma2006Southfield Lathrup － Southfield, Michigan, USA