Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply technical skills to drive long-term company growth. Applies strong analytical and critical thinking skills to solve complex operational problems. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Maintained overview of Title Renewals project, acting as a referral point for the team and a reporting point to senior management
Key point of contact for the business during the development and system testing stages, as well as during UAT Execution
Developed, implemented and monitored training manuals to inter-departmental teams outlining business procedures and standards
Effectively manages and carries out business operation functions through projects and initiatives that drive profit and retain renewal business
Drives operational goals through collaboration across all business units to meet and exceed long and short term goals
Achieves customer satisfaction through teamwork and established procedures by resolving customer inquiries and problems
Created and implemented training guides that enhance communication and transparency across operations
Identified areas of improvement and streamlined processes to increase productivity while creating capacity to handle day-to-day business demands
Delivered optimal service to external as well as internal divisions to obtain and produce necessary information in order to resolve issues while providing timely and accurate service
Demonstrated the ability to manage and handle multiple tasks concurrently while maintaining a high level of quality and accuracy
Effectively utilized teamwork skills with the ability to take on additionally roles when needed.
Bolstered and exceeded selling standards by 30% through suggestive selling and upselling
Increased and built client relationships by opening new accounts through personalized service and persistent follow-up
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Member of Beta Alpha Psi
Coursework in Business, Management and Finance
Georgia Surplus Lines Broker License
Associate in General Insurance (AINS)
Volunteer, Boys and Girls Club of America
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