Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Focused on customer satisfaction
Training and development
Accurate money handling
Time management ability
08/2015 to 05/2017
Battery TechnicianBig Daddy's Towing － Lima, OHInstalled, inspected, tested, and maintained batteries in vehicles. Communicated with dispatcher. Assisted at the scene of an accident or breakdown. Lockouts and tire changes. Resolved product issues and shared benefits of new technology. Responded to service requests and emergency call-outs. Managed quality communication, customer support and product representation for each client. Stocked and rotated batteries regularly.
08/2014 to 02/2015
Assistant ManagerAutozone － Lima, OHResolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. Addressed negative customer feedback immediately. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
08/2010 to 08/2014
Assistant General ManagerFazoli's － Lima, OHContinually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Education and Training
High School DiplomaShawnee High School － Lima, OH, United States