Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Accurate money handling
  • Scheduling
  • Customer-oriented
  • Strong leader
  • Adaptable
  • Time management ability
07/2015 to 04/2017 Battery Technician Enersys | Kansas City, MO, Installed, inspected, tested, and maintained batteries in vehicles. Communicated with dispatcher. Assisted at the scene of an accident or breakdown. Lockouts and tire changes. Resolved product issues and shared benefits of new technology. Responded to service requests and emergency call-outs. Managed quality communication, customer support and product representation for each client. Stocked and rotated batteries regularly.
07/2014 to 01/2015 Assistant Manager Twice Daily | Springfield, TN, Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. Addressed negative customer feedback immediately. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
07/2010 to 07/2014 Assistant General Manager Legends | Bronx, NY, Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Education and Training
Expected in 2010 High School Diploma | Shawnee High School, Lima, OH GPA:

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School Attended

  • Shawnee High School

Job Titles Held:

  • Battery Technician
  • Assistant Manager
  • Assistant General Manager


  • High School Diploma

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