Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Gifted [Job Title] offering [Number]-year record of accomplishment in program development and helming day-to-day management. Results-driven and innovative with excellent pitching and project management abilities. Articulate and tactful with good mediation and consensus-building abilities.

  • Performance assessments
  • Group and individual instruction
  • Marketing materials
  • Budgeting
  • Scheduling
  • Spreadsheets
  • Technical Support
  • Program development
  • Skill Development
  • Hiring and recruitment knowledge
  • Persuasive communication style
  • Generating schedules
  • Process improvements
  • Financial administration
  • Data management familiarity
  • Proactive mindset
  • Strategic Planning
  • Project coordination
  • Community Resources
  • Client records management
  • Individual and group counseling
  • Client advocacy
  • Client needs assessment
  • Rehabilitation treatment planning
Work History
05/2018 to Current Basic Needs Program Specialist Community Healthlink, Inc. | Leominster, MA,
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Developed, coordinated and administered [Type] programs.
  • Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
  • Entered data in [Type] system and handled database maintenance.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Established goals and created action plans to achieve goals.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Applied market research to design up-to-date programs.
10/2014 to 05/2018 Weston Regional Director Catholic Charities WV | City, STATE,
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Produced [Number] reports per week to analyze job performance against team goals.
  • Attended weekly meetings with [Job title] to discuss and optimize strategies.
  • Achieved financial targets with over $[Amount] in revenue reported on P&L statement by leading regional business staff.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Maintained P&L and shouldered corporate fiscal responsibility, resulting in [Result].
  • Forecasted and directed effective management and financial control, eliminating over $[Amount] in debt.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Furthered brand awareness through [Action] and [Action].
  • Developed [Type] campaigns and used results to communicate organizational value and generate promotional web content.
  • Interviewed, supervised and motivated [Number] staff members to achieve optimal productivity.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
  • Managed all aspects of [Type] division, including production, circulation, marketing, advertising and new product development.
  • Supported and supervised team of [Number] [Type] professionals.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Oversaw daily administrative operations, including [Task], [Task] and [Task].
10/2001 to 10/2014 Outreach Coordinator/Case Manager Catholic Charities WV | City, STATE,
  • Increased education and awareness of [Product or Service] through [Type] programs and delivering evidenced-informed strategies.
  • Scheduled [Timeframe] outreach exhibitions and educated employees on [Task].
  • Identified, developed and administered grants in accordance with funder requirements.
  • Initiated and coordinated visits by influential persons and community groups for marketing exposure.
  • Pursued [Timeframe] growth targets through strong leadership, analysis, problem-solving, team building and coaching.
  • Conducted presentations to expose and increase [Product or Service] awareness in marketplace.
  • Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Created and implemented print and digital public awareness campaign to increase awareness of [Product or Service].
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Educated families and community members about domestic violence, including its impact on children.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Assisted [Job Title] with researching grants and grant writing tasks.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Referred families to shelters, legal resources and educational programs.
  • Developed monthly schedules and assignments for volunteer staff.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
03/2001 to 10/2011 Case Manager Circle Of Caring/Barbour County Health Dept. | City, STATE,
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Worked with different disciplines to provide cohesive care to patients.
  • Monitored student progress and reviewed and revised IEP to meet emerging student needs.
  • Managed and streamlined referral queues of up to [Number] by efficiently prioritizing patients and clearing insurance obstacles.
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth.
Expected in Bachelor of Science | Psychology Fairmont State College, Fairmont, WV, GPA:
  • Licensed Social Worker

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School Attended

  • Fairmont State College

Job Titles Held:

  • Basic Needs Program Specialist
  • Weston Regional Director
  • Outreach Coordinator/Case Manager
  • Case Manager


  • Bachelor of Science

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