Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering 10+ years of experience in managing day-to-day functions. Strong communicator dedicated to providing all guests with highest degree of hospitality. A consummate Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with guests, staff, and management to increase profitability and drive business results. Genuine solid team player with outgoing positive demeanor with proven skills in establishing rapport with guests, vendors and clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing the business. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
1987 to 1996 The United States Army - Fort Sill, Oklahoma &l various Duty Stations
1987 to 1990 Active Duty in a Field Artillery Unit
1990 to1996 Ohio National Guard
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