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barista manager store manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Complaint Handling
  • Attention to Detail
  • Work Planning and Prioritization
  • Employee Scheduling
  • Staff Management
  • Policies and Procedures Implementation
  • Touch-Screen Point of Sale
  • New Product Introduction
  • Retail Operations
  • Shop Opening and Closing
  • Customer Service
  • Hand-Crafted Drink Recipes
  • Safe Food Handling
  • Barista Training
  • Coffee Shop Operations
  • Quality Control
  • Bank Deposits
  • Verbal and Written Communication
  • POS Systems
  • Backroom Stocking
  • Supply Ordering
  • Coffee Grinding
  • Performance Assessments
  • Team Building and Leadership
  • Espresso Machine Operations
  • Inventory Management
  • Hiring and Training
Experience
Barista Manager/Store Manager, 01/2011 - 12/2018
Wts International, Inc. Indianapolis, ,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Call Centre Operator, 08/2008 - 01/2010
The Modern Group City, ,
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Educated customers on special pricing opportunities and company offerings.
Barista Shift Supervisor, 11/2005 - 08/2009
Michels Patisserie , ,
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Established and adjusted ordering parameters to manage inventory.
  • Supported highest standards of conduct and service to support company reputation.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared variety of foods according to exact instructions and recipe specifications.
Education and Training
Certificate IV: Home & Community Care, Expected in 10/2010
-
Bridgeworks - ,
GPA:
Status -
Certificate III: Home & Community Care, Expected in 08/2010
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Bridgeworks - Sydney,
GPA:
Status -
Certificate II: Retail Operations, Expected in 06/2007
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Performis - ,
GPA:
Status -
Certificate III: Retail Operations, Expected in 06/2007
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Performis - ,
GPA:
Status -
Certificate of Completion: Intermediate Barista Complacency, Expected in 03/2007
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Michels Barista Acadamy - ,
GPA:
Status -
School Certificate: , Expected in 12/2004
-
Colyton High School - St. Mary's, NSW
GPA:
Status -
Literacy Tutoring: , Expected in 11/2004
-
TAFE NSW - ,
GPA:
Status -
Languages
Spanish :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Bridgeworks
  • Bridgeworks
  • Performis
  • Performis
  • Michels Barista Acadamy
  • Colyton High School
  • TAFE NSW

Job Titles Held:

  • Barista Manager/Store Manager
  • Call Centre Operator
  • Barista Shift Supervisor

Degrees

  • Certificate IV
  • Certificate III
  • Certificate II
  • Certificate III
  • Certificate of Completion
  • School Certificate
  • Literacy Tutoring

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