Microsoft Windows2000/XP/Vista Microsoft XP Office Suite (Word, PowerPoint, Outlook, Excel, Access)
Accurant Skip Tracing Office Equipment Type 45 WPM
STARBUCKSFebruary 2012 to CurrentBarista NEW YORK, NY
Brew coffee and tea, and fill containers with requested beverages as well as provide customers with product details, such as coffee blend or preparation descriptions; Describe menu items to customers or suggest products that might appeal to them; Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas; Serve prepared foods, such as muffins, biscotti, or bagels.
Take customer orders and convey them to other employees for preparation.
Assist customers by providing information and resolving their complaints.
Maintain clean and orderly check out areas and complete other general cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Assist with duties in other areas of the store as needed.
Set up or restock product displays.
Create signs to advertise store products or events.
Wrap, label, or date food items for sale.
Issue receipts, refunds, credits, or change due to customers/Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Check temperatures off freezers, refrigerators, or heating equipment to ensure proper functioning.
Order, receive, or stock supplies or retail products; Stock customer service stations with paper products or beverage preparation items.
Focus on creating a positive customer experience Proficient at all aspects of customer service and coffee drink preparation Contributes to store profitability.
FULL-TIMEJune 2010 to August 2015Caregiver and Student NEW YORK, NY
BETH ABRAHAM FAMILY OF HEALTH SERVICES/BEST CHOICE HOME HEALTHCARE, INCJuly 2008 to May 2010Office Manager NEW YORK, NY
Operate telephone switchboard to answer, screen,o rforward calls,providing information ,taking messages,or scheduling appointments. Greet person sentering establishment, determine nature and purpose of visit, and direc or escort them to specific destinations. Transmit information or documents to customers, using computer, mail,o facsimile machine. Hear and resolve complaints from customers or the public. Analyze data to determine answers to questions from customers or members of the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, travel vouchers, or other documents. Schedule appointments and maintain and update appointment calendars. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided Take orders fo rmerchandise or materials and send them to the proper departments to be filled. Receive payment and record receipts for services. Keep acurrent record of staff members' where abouts and availability.
ANDERSON, CRENSHAW & ASSOCIATESMay 2005 to June 2008Delinquent Accounts Collections Supervisor DALLAS, TX
Provide weekly and monthly reports to upper management; Train new-hires on internal software programs Initiate call-center quota program to increase payments, reduce"hard-calls,"and build better customer service ethics; Perform Word Processing/Data Entry and Accurant Skip racing; Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Monitor over-due accounts, using computers and a variety of automated systems; Locate and notify customers o delinquent accounts by mail, telephone. Record information about financial status of customer sand status of collection efforts; Answer customer questions regarding problems with their accounts. Arrange for debt repayment tor establish repayment schedules, based on customers 'financial situations. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts: Negotiate credit extensions when necessary.
GRACE INSTITUTEFeb 2011Business SkillsNEW YORK, NYBusiness Skills
LOUIS D.BRANDEISJun 1992High School DiplomaNEW YORK, NY
credit, customer service, Bilingual English, Focus, Issue receipts, Access, Excel, mail, Office Suite, Outlook, PowerPoint, Microsoft Windows2000, Word, Office Equipment, retail, Spanish, telephone, Type 45 WPM, Vista