Barista with management experience accustomed to providing excellent customer service. Promoted to shift leader after 9 months at a busy campus cafe. Seeking similar position.
Adhered to recipe and presentation standards for specialty coffee drinks.Resolved customer disputes with tact and professionalism.Correctly followed all health, safety and sanitation guidelines.Greeted guests with a pleasant smile and superior customer service.Maintained the highest standards of conduct and service.Greeted and connected with every customer, recommending drinks and pastries.Maintained clean and organized workspace, enabling coworkers to locate resources and product.Maintained calm demeanor during high-volume periods and special events.Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Delivered food and beverage orders within established timeframesMaintained familiarity with the latest in mixology, bar equipment and sanitation standards.Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.Prepared coffee and espresso drinks.Neatly set tables.Broke down bar after events and returned leftover liquor, glassware and banquet carts.Collected money and made change.Opened and closed bar tabs and transferred tabs to dining area.Served as backup for bartenders.Processed cash, credit card and voucher payments.Ensured that alcohol was consumed in designated areas only.Upheld a high standard of cleanliness in all work areas.Maintained bar stocks, replenishing daily as necessary.Stocked beer and wine coolers.Changed beer kegs.Maintained a neat personal appearance.Served each guest with a sincere, positive, pleasant and enthusiastic attitude.8 years bartending experience. 2 years hotel experience. 8 years fine dining experience. 4 years restaurant experience.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
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