Motivated professional barista with 3+ years food and beverage experience in casual and quick service dining. Experienced in providing excellent customer service, and coaching in a fast paced, demanding environment. Knowledgeable in Starbucks and Universal Orlando standards and practices. Excited to grow within the company.
- High volume cash-handling
- Knowledgeable in viewing the venue from the customer POV
- Versed in both UO and Starbucks company vision
- Experienced in coaching other team members
Williamsburg, VA, 07/2012 - Current
- Provides friendly and expedient customer service to a variety of guests in a high volume environment
- As a barista, consistently serves guests high quality, hand crafted beverages. These range from espresso beverages, teas, and frozen drinks.
- As a trainer, provide redirecting and reinforcing feedback for trainees and seasoned coworkers. Recognize subsequent correct actions with praise.
- Trained our newest Team Captain.
Redwood City, CA, 02/2010 - 04/2012
- Created customer connections to encourage returning guests. Multiple guests became regulars.
- Trained various new hires and new management. Multiple MIT's became assistant and general managers at my location following training.
City, STATE, 09/2009 - 02/2010
- Provide Customer Service,
- Advise clients or customers,
- Answer customer inquiries relating to game, console or device nature. This includes genre, rating, game engine, and suggestions
- Clean rooms or work areas
- Demonstrate how to use gaming consoles
- Up-sell merchandise
- Use computers to enter, access or retrieve data; including contacting other locations
- Arrange merchandise display in a neat and pleasing manner
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School Attended
- Valencia Community College
Job Titles Held:
- Barista/Barista Trainer
- Associate Trainer
- Customer Experience Lead
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