Motivated professional barista with 3+ years food and beverage experience in casual and quick service dining. Experienced in providing excellent customer service, and coaching in a fast paced, demanding environment. Knowledgeable in Starbucks and Universal Orlando standards and practices. Excited to grow within the company.
Highlights
High volume cash-handling
Knowledgeable in viewing the venue from the customer POV
Versed in both UO and Starbucks company vision
Experienced in coaching other team members
Education
Valencia Community CollegeOrlando, FLExpected in ā ā:General Education - GPA:
Experience
Seaworld Parks - Barista/Barista Trainer Williamsburg, VA, 07/2012 - Current
Provides friendly and expedient customer service to a variety of guests in a high volume environment
As a barista, consistently serves guests high quality, hand crafted beverages. These range from espresso beverages, teas, and frozen drinks.
As a trainer, provide redirecting and reinforcing feedback for trainees and seasoned coworkers. Recognize subsequent correct actions with praise.
Trained our newest Team Captain.
Bevmo Holdings Llc - Associate Trainer Redwood City, CA, 02/2010 - 04/2012
Created customer connections to encourage returning guests. Multiple guests became regulars.
Trained various new hires and new management. Multiple MIT's became assistant and general managers at my location following training.
Gamestop - Customer Experience Lead City, STATE, 09/2009 - 02/2010
Provide Customer Service,
Advise clients or customers,
Answer customer inquiries relating to game, console or device nature. This includes genre, rating, game engine, and suggestions
Clean rooms or work areas
Demonstrate how to use gaming consoles
Up-sell merchandise
Use computers to enter, access or retrieve data; including contacting other locations
Arrange merchandise display in a neat and pleasing manner
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