Montgomery Street, San Francisco, CA 94105
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Multi-talented Bar Manager able to transform under-performing establishments into successful operations. Motivational team builder and superior problem solver. Excel at overcoming challenges and streamlining operations for optimal efficiency. Experienced Bartender with over ten years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Energetic in delivering high-quality service and accurate drink formulation in fast-paced environments.
- Service-oriented mindset
- Organizational ability
- Anticipating guest needs
- Outgoing personality
- Suggestive selling
- Staff training and development
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- Outstanding customer service
- Health codes compliance
- Inventory control
- Extensive spirits knowledge
- Marketing and sales experience
- Proficient in mixology
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07/2009 to Current Bar Manager/ Bartender Bluegreen Resorts – Grandville, MI,
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Developed unique events and special promotions to drive sales
- Determined business needs by acquiring client feedback for process improvements
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Established and maintained a positive work environment
- Managed bar inventory, restocked supplies and placed orders
- Unloaded trailers, received merchandise, verified orders and broke down produce loads
- Supervised, trained and developed team members in accordance with company policies and procedures
- Negotiated product prices, availability, distribution and delivery deadlines
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Maintained tight financial controls with highly accurate daily registers
- Worked with upper management to plan and implement special events to boost customer numbers and profits
03/2019 to Current Bartender Bluegreen Resorts – Grapevine, TX,
- Planned and updated menus to capitalize on changing trends in customer preferences
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Maintained tight financial controls with highly accurate daily registers
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Checked identification of customers to verify age requirements needed for purchase of alcohol
- Promoted products to customers to enhance bill totals with high-profit items
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Worked with management to plan and implement special events to boost customer numbers and profits
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Prepared and served over thousands of drinks per shift in high-volume active environment
- Designed and implemented new cocktails to drive customer interest and sales numbers
- Engaged in small talk with patrons per day to build rapport and earn repeat business
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Monitored patrons to keep alcohol consumption in designated areas
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
05/2019 to Current Bartender Scottie's Hideaway – City, STATE,
- Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Upsold customers from shelf to premium brands and high-margin signature recipes, driving an increase in sales
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Collected and organized thousands of dollars in gross revenue and tips on a nightly basis
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant experience to customers and smoothing process for wait staff
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
05/2007 to 02/2019 Lead Surgical Coordinator/ Medical Assistant Spine & Neurosurgery Associates – City, STATE,
- Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms
- Obtained accurate medical histories from patients, highlighting critical information
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment
- Entered patient, procedure and equipment into computer system
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Obtained pre- and post-treatment vital signs and weight
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Ordered and prepared reagents and supplies
- Assisted physicians in follow-through of care
- Obtained all prescribed laboratory testing
- Explained surgical and diagnostic procedures to patients to reduce anxieties and increase patient cooperation
- Submitted prescriptions to pharmacy via phone, fax or web
- Report significant information and changes in patient condition to corresponding physician or physician on call
- Prepared and draped patients in a sterile fashion
- Oriented and trained new staff on proper procedures and policies
- Used Kareo software to schedule and update accounts
- Organized charts, documents and supplies to maintain team efficiency
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Cleaned, restocked and prepared exam rooms and medical equipment
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Sterilized medical instruments as needed
Expected in 2019 Associate of Science: Natural Sciences
Sierra College - Rocklin, CA
GPA:
Expected in 2007 Medical Assistant:
Western Career College - Citrus Heights, CA
GPA:
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