Multi-talented Bar Manager able to transform under-performing establishments into successful operations. Motivational team builder and superior problem solver. Excel at overcoming challenges and streamlining operations for optimal efficiency. Experienced Bartender with over ten years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Energetic in delivering high-quality service and accurate drink formulation in fast-paced environments.
Skills
Service-oriented mindset
Organizational ability
Anticipating guest needs
Outgoing personality
Suggestive selling
Staff training and development
Outstanding customer service
Health codes compliance
Inventory control
Extensive spirits knowledge
Marketing and sales experience
Proficient in mixology
Work History
07/2009 to Current
Bar Manager/ BartenderBluegreen Resorts – Grandville, MI,
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
Developed unique events and special promotions to drive sales
Determined business needs by acquiring client feedback for process improvements
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
Established and maintained a positive work environment
Managed bar inventory, restocked supplies and placed orders
Unloaded trailers, received merchandise, verified orders and broke down produce loads
Supervised, trained and developed team members in accordance with company policies and procedures
Negotiated product prices, availability, distribution and delivery deadlines
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
Maintained tight financial controls with highly accurate daily registers
Worked with upper management to plan and implement special events to boost customer numbers and profits
03/2019 to Current
BartenderBluegreen Resorts – Grapevine, TX,
Planned and updated menus to capitalize on changing trends in customer preferences
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
Maintained tight financial controls with highly accurate daily registers
Multitasked to meet customer, business operations and server needs with minimal errors or delays
Checked identification of customers to verify age requirements needed for purchase of alcohol
Promoted products to customers to enhance bill totals with high-profit items
Recognized VIP customers immediately and provided special treatment, including preferred tables
Worked with management to plan and implement special events to boost customer numbers and profits
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
Prepared and served over thousands of drinks per shift in high-volume active environment
Designed and implemented new cocktails to drive customer interest and sales numbers
Engaged in small talk with patrons per day to build rapport and earn repeat business
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Monitored patrons to keep alcohol consumption in designated areas
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
05/2019 to Current
BartenderScottie's Hideaway – City, STATE,
Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
Upsold customers from shelf to premium brands and high-margin signature recipes, driving an increase in sales
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
Collected and organized thousands of dollars in gross revenue and tips on a nightly basis
Balanced daily registers and generated sales reports to support financial and administrative objectives
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant experience to customers and smoothing process for wait staff
Recognized VIP customers immediately and provided special treatment, including preferred tables
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
Supported servers by preparing specialty drinks for patrons in all areas of establishment
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Multitasked to meet customer, business operations and server needs with minimal errors or delays
05/2007 to 02/2019
Lead Surgical Coordinator/ Medical AssistantSpine & Neurosurgery Associates – City, STATE,
Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms
Obtained accurate medical histories from patients, highlighting critical information
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment
Entered patient, procedure and equipment into computer system
Performed clerical duties, such as word processing, data entry, answering phones and filing
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Obtained pre- and post-treatment vital signs and weight
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
Ordered and prepared reagents and supplies
Assisted physicians in follow-through of care
Obtained all prescribed laboratory testing
Explained surgical and diagnostic procedures to patients to reduce anxieties and increase patient cooperation
Submitted prescriptions to pharmacy via phone, fax or web
Report significant information and changes in patient condition to corresponding physician or physician on call
Prepared and draped patients in a sterile fashion
Oriented and trained new staff on proper procedures and policies
Used Kareo software to schedule and update accounts
Organized charts, documents and supplies to maintain team efficiency
Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
Cleaned, restocked and prepared exam rooms and medical equipment
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
Sterilized medical instruments as needed
Education
Expected in 2019
Associate of Science: Natural Sciences Sierra College - Rocklin, CA GPA:
Expected in 2007
Medical Assistant: Western Career College - Citrus Heights, CA GPA:
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