Knowledgeable Manager trained in operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Skills
Proficient in Microsoft Windows, Word, Outlook, PowerPoint, etc
Customer relations
Outgoing personality
Staff training and development
Organizational ability
Portioning understanding
Quick learner
Can work well with others and also independently
Responsible with tools, equipment, and instruments essential for maintenance
Sound ability to apply general rules to specific problems in order to produce answers that make sense
Punctual and good with time management
Safe serving knowledge according to policy and regulations
Experience
09/2012 to 03/2020
Bar ManagerLgo Hospitality – Santa Monica, CA,
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Monitored cash intake to reduce discrepancies.
Restocked beer and liquor regularly and after special events.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Maintained detailed inventory of bar supplies and stocked work areas.
Monitored patron alcohol consumption to encourage safety.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Implemented special events to boost customer numbers and profits.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Increased revenue by promoting additional products and assisting with beverage menu.
Increased profits by overseeing inventory and strategically increasing menu prices.
Poured wine, beer and cocktails for patrons.
Strategized business by collecting guest feedback for process improvements.
08/2001 to 09/2012
Parking AttendantB.F. Saul Company Hospitality – Chantilly, VA,
Managed parking and traffic control to facilitate vehicle flow in assigned area.
Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
Evaluated physical condition of vehicles before and after parking to assess for damage
Performed cash handling tasks such as charging customers, giving out change, and counting daily sales.
Parked and retrieved guest vehicles quickly to avoid long wait times.
Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
Provided assistance to other departments as needed to guarantee seamless shopping experience for customers during busy or understaffed times.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Greeted guests and answered questions about valet service, directions and local attractions.
Maintained cleanliness, neatness and organization of all areas.
Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Filed guest's keys and tickets systematically, efficiently pinpointed vehicle locations, retrieved guest’s vehicles quickly and offered directions to next destination.
Removed trash bags from front of store and parking lot trash cans to appropriate garbage disposal areas.
Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
Collected trash scattered about parking lot or left in carts to provide customers with clean, comfortable shopping environment.
Inspected each vehicle for damage, dents or marks before taking possession, recorded findings on claim ticket and meticulously cared for vehicle to protect from damage.
Notated damages to vehicles to reduce exposure to risk and lawsuits.
Resolved all customer issues to maintain high standards of customer satisfaction.
Monitored activity at store entrance to maintain clean environment and identify suspicious activity.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Directed drivers to parking spots.
Maintained cleanliness of service area by sweeping, mopping and organizing.
Maintained constant traffic flow to keep main entrance clear and free of unattended vehicles while also making time to assist wheelchair-bound patrons and others with disabilities.
Reported unusual or unsafe situations to security for immediate attention.
Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
Collected parking lot fees from customers and issues parking stubs.
12/1999 to 06/2001
Bartender/Cashier AssistantWeis Markets, Inc. – Doylestown, PA,
Assisted with customer requests and answered questions to improve satisfaction.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Processed customers transactions.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Opened and closed the business.
05/1996 to 09/2000
CashierJapantown Bowl – City, STATE,
Operated cash register, collected payments and provided accurate change.
Supervised independent leagues
Organized and set up for Cyberbowling
Opened and closed out shifts
Education and Training
Expected in 05/1999
High School Diploma: Sacred Heart Cathedral Prep - San Francisco, CA GPA:
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