Versatile and Driven with over 9 years of experience in the service industry and customer service. Management experience and proven team leader. Able to quickly adapt and overcome challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and effective problem solver.
I Always approach a situation or task with pride and purpose. Remaining open to learn and improve.
Skills
Team Leadership
Conflict Resolution
Wine and liquor knowledge
Scheduling
Verbal and written communication
Workflow planning
Training and Development
Strategic Planning
Cost controls
Work History
Bar Manager, 03/2019 to 04/2020 Buffalo Wild Wings – Longmont, CO,
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Improved customer service rankings by resolving issues quickly and accurately.
Conducted Timeframe inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Maximized customer service by training staff, overseeing operations and resolving issues.
Determined business needs by acquiring client feedback for process improvements.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Applied customer feedback to develop process improvements and support long-term business needs.
Onboarded new employees, including training, mentoring and new hire documentation.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Developed and maintained relationships with client, customers and suppliers through continual communication and extending hospitality to each individual.
Cross-trained existing employees to maximize team agility and performance.
Hostess, 04/2016 to 02/2019 Shepherd Of The Valley – Boardman, OH,
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Managed event contracts, including estimates, event profiles and post-event summaries.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Event Coordinator & Office Administration , 05/2012 to 04/2017 Bellinis Fine Dining Italian – City, STATE,
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Accurately calculated and processed expenses during and after events.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Selected and ordered décor and event materials.
Planned large-scale events such as trade shows, conferences, and meetings.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Organized, coordinated and deployed Type events while focusing on delivering superior customer service.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Led and directed team members on effective methods, operations and procedures.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma : , Expected in 05/2013 Lafayette High School - Lexington, KY GPA:
: Business Management, Expected in 08/2013 Bluegrass Community And Technical College - Lexington, KY GPA:
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