To work within a growing organization, in the hospitality industry, that offers challenges and the opportunity to grow with the company. I wish to contribute my current skills attending to clients' needs and maintaining a professional demeanor to your company because I respect the professional environment in which goals and objectives are clearly established and the tools to reach such goals are provided.
Knowledge of food and beverage operations
Banquet Operations Manager June 2012 to CurrentThe Inn at Pocono Manor － Pocono Manor, PA
Oversee Convention Service Housemen.
Oversee Banquet Staff, including 2 Captains.
Executed each event booked.
Assisted in food and beverage outlets when needed.
Completed necessary billing and posting of event charges. Collected payment when needed.
Assisted in preparing and decorating for the Fireside Christmas every year.
Chosen as Manager of the Quarter, three years in a row.
Front Desk Supervisor/Conventions Coordinator/Director of Conventions and Catering May 1996 to June 2012Split Rock Resort － Lake Harmony, PA
May, 1996 to January, 2000: Supervised full front desk staff for pm check-in of hotel guests and time share. Assigned all group and social room reservations. Processed payment, completed nightly cashier audit and drop.
January, 2000 to August 2004: Promoted to Convention Coordinator. Detailed, coordinated and executed all events of groups in house. Worked with culinary staff to ensure food service and quality. Completed all billing of group events and collection of payment. Worked all in-house festivals as needed.
August, 2004 to June, 2012: Promoted to Director of Conventions and Catering. Continued same duties as coordinator, but in addition, managed a Convention Houseman Staff of up to eight. Worked with property electrician on all events/trade shows needing special electric. Worked more closely within the in-house festivals. Assisted with management of banquet events in the absence of the banquet manager.
Sales Coordinator/Reservations July 1992 to November 1994Courtyard By Marriott － Melbourne, Florida
Entered group reservations into MARSHA system along with detailing and coordinating all groups reserved.
Maintained close working relationship with the Sales Manager, including assisting in making sales calls.
Completed Marriott University
Academic/Business, 1986Weatherly Area High School － Weatherly , PA, USA
Business AdministrationLackawanna College － Hazleton, PA, USA