Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Successful Banquet Manager eagerly pursuing Management or any opportunity to leverage seven years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.

Hands-on Banquet Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.

Knowledgeable Banquet Set Up with thirteen years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts 50 pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

  • Venue coordination
  • Food safety and sanitation
  • Employee Development
  • Staff Management
  • Policy and procedure adherence
  • Guest experiences
  • Vendor interaction
  • Guest accommodations
  • Team Building
  • Team Management
  • Customer service
  • Problem Resolution
  • Supervision
  • Communications
Work History
11/2012 to 03/2020 Banquet Manager Noble House Hotels And Resorts | San Francisco, CA,
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Supervised and mentored kitchen and serving staff.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Liaised with venue management to monitor logistics and timelines.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied members.
  • Staff scheduling, creating diagrams for big and small events, POS and recap.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Set up and break down conference and banquet rooms to meet facility standards and specifications.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
09/2006 to 07/2012 Server Troon Golf, L.L.C. | Reno, NV,
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
01/1989 to 03/2006 Cosmetology Bebiana Hair Creation | City, STATE,
  • Performed instructional services, hair design, nails, hair coloring and all beuty needs.
  • Assisted program participants with achieving career and learning goals.
Expected in 04/1988 | Bachelor of Science in Education Southern Mindanao College, Philippines, GPA:
Expected in 04/1984 High School Diploma | Saint Andrew's Academy, Philippines, GPA:

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Resume Overview

School Attended

  • Southern Mindanao College
  • Saint Andrew's Academy

Job Titles Held:

  • Banquet Manager
  • Server
  • Cosmetology


  • High School Diploma

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