banquet captain resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Engaging beauty sales associate committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering 7 years of experience in answering routine product questions and meeting assigned sales goals.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

  • Staff leadership
  • Point of Sale (POS) system operations
  • Menu memorization
  • Price memorization
  • Relationship management
  • Business performance analysis
  • Customer assistance
  • Merchandise display
  • Driving business growth
  • Communication
  • Friendly, positive attitude
  • People skills
  • Fluent in Romanian and Russian
Banquet Captain, 09/2019 to 09/2020
American Golf CorporationBrooklyn, NY,
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Prepared and reviewed event budgets with clients and negotiated pricing.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Supervised staff preparing and serving 750 meals per day.
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Communicated with venue personnel to coordinate event logistics.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Cocktail Server, Front Desk, 12/2016 to 09/2020
W BellevueCity, STATE,
  • Delivered exceptional, friendly and fast customer service.
  • Answered questioned about menu selections and made recommendations based on guests likes.
  • Upsold at every opportunity to create a higher guest check average.
  • Accurately recorded guest orders and coordinated with team members to serve Food & Beverages that exceeded the guest’s expectation’s.
  • Managed closing duties, including restocking and all side work.
  • Routinely cleaned tables, table settings, glassware, windows, carpets, counters, storage areas and service refrigerators.
  • Handled busy nights with excess of $6000 in sales.
  • Personally, served all private Kemper Development breakfast, lunch and dinners.
  • Always been available to cover shifts and work extra hours.
  • Learned all aspects of front of the house operations in Banquets and Living room Bar.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Responded to inquiries and room requests made online, by phone or email.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Counter Manager, Dior Cosmetics, 03/2018 to 03/2020
NordstromCity, STATE,
  • Responsible for maintaining high levels of customer service ensure the perfect guest experience.
  • Maintain a high level of communication with guest, team and management.
  • Kept a clean, organized and well stocked workstation.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
  • Maintained records related to sales and placed special orders for desired items.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Busser, Room Service and Bartender, 12/2012 to 12/2015
Crowne Plaza Seattle AirportCity, STATE,
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Followed up with guests regarding order quality to satisfaction.
  • Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Reviewed food preparation to monitor cooking procedures and creation of special orders.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Monitored patrons to keep alcohol consumption at designated levels.
Education and Training
BBA: Marketing And Logistics, Expected in 06/2011 to Academy Of Economic Studies Of Moldova - Moldova,

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Resume Overview

School Attended

  • Academy Of Economic Studies Of Moldova

Job Titles Held:

  • Banquet Captain
  • Cocktail Server, Front Desk
  • Counter Manager, Dior Cosmetics
  • Busser, Room Service and Bartender


  • BBA

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