LiveCareer-Resume

banquet captain resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Diligent Banquet Captain ready leverage Number years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.

Committed and hardworking Job Title with Number years of experience directing Industry food service. Well-rounded leader with talent for supervising employees and Skill. Swift problem solver with quick and effective solutions to wide array of issues.

Knowledgeable Banquet Set Up Supervisor with Number years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts Number pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity.

Hands-on Job Title overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.

Skills
  • Billing and Payment Processing
  • Lodging Operations Oversight
  • Health Code Compliance
  • Accurate Recordkeeping
  • PPE Guideline Compliance
  • Monitoring Food Preparation
  • Staff Scheduling
  • Food Preparation and Plating
  • Room Inventory
  • Hospitality Management
  • Table and Tray Bussing
  • Menu Pricing and Writing
  • Anticipating Problems
  • Front of House Management
  • Money Handling
  • Staff Leadership
  • Staffing and Sales Reporting
  • Portion Control
  • Team Player
  • Service Coordination
  • Dietary Specifications
  • Guest Satisfaction
  • Station Preparation
  • Investigating Complaints
  • Maintaining Clean Work Areas
  • Equipment Maintenance
  • Work Assignments
  • Critical Thinking
Education
Tri County Aviation Maintenance Academy Cleveland, OH, Expected in 01/2010 GED : GED - GPA :
Certifications
  • Licensed Job Title - Timeframe
  • Area of certification Training - Timeframe
Work History
Loews Hotels - Banquet Captain
Tucson, AZ, 10/2018 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Uncle Julio's - Server
Bethesda, MD, 01/2016 - 09/2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Checked guests' identification before serving alcoholic beverages.
Empire Care Centers - Housekeeping Supervisor
Atlanta, GA, 06/2010 - 12/2015
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by Number hours per week.
  • Directed team of Number personnel in busy hotel with Number rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Created and implemented training programs to enhance employee performance.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.

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Resume Overview

School Attended

  • Tri County Aviation Maintenance Academy

Job Titles Held:

  • Banquet Captain
  • Server
  • Housekeeping Supervisor

Degrees

  • GED

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