LiveCareer-Resume

Banquet Captain resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over [Number] years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to add value to a [Job Title] opportunity. Meticulous and Diligent Banquet Captain eagerly pursuing a Independent or leadership opportunity to leverage 6 years of superior industry performance. Well-versed in various aspects of team leading and client satisfaction

Skills
  • Staff Leadership
  • Performance Appraisals
  • Inventory management
  • Staff supervision
  • Hospitality service expertise
  • Wine service
  • Food station setup
  • Guest Services
  • Dietary restriction planning
  • Venue coordination
  • Guest experiences
  • Strategic planning and analysis
  • Organization
  • Team management
  • Problem resolution
  • MS Office
  • Knowledge of craft and microbrews
  • Process improvement
  • Tailgate Lift Operation
  • Staff Management
  • Venue Coordination
  • Corporate event management
  • Guest relations management
  • Banquet coordination
  • Table setting
  • Tableside service
  • Event Planning
  • Food safety and sanitation
  • Food procurement
  • Policy and procedure adherence
  • Team building
  • Operational improvement
  • Customer service
  • Event organization
  • Relationship development
  • Liquor, beer and wine knowledge
  • Loading Dock Operations
  • Route Navigation
Education
Ivy Tech Community College of Indiana Indianapolis, IN Expected in High School Diploma : - GPA :

Started but did not continue and began as a server with Kahns Catering. A company I've been happy to grow with for 6 years.

Certifications
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
Work History
Hilton Worldwide - Banquet Captain
Washington, DC, 09/2014 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with venue management to monitor logistics and timelines.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Directed and managed all banquet functions for [Number]-room [Type] property, including ? square feet of meeting space.
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions and corporate meetings.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained incoming staff on business practices, culture and procedures to maximize job satisfaction and productivity.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted [Type] service to customers
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each night.
  • Supervised and mentored kitchen and serving staff.
  • Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
Marriott Vacations Worldwide - Lead Bartender
Fort Lauderdale, FL, 09/2014 - Current
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.
  • Orchestrated [Number] social functions per [Timeframe], including private parties, business meetings and formal engagements.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Recruited and Trained [Number] banquet bartenders and barbacks.
  • Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
  • Set up glassware, liquor and other necessary supplies for special events.
Concord Hospitality - Box Truck Driver/Loader/Unloader
Cleveland, OH, 09/2014 - Current
  • Followed hand signals and verbal cues from loading crews to maneuver truck into loading and unloading positions.
  • Inventoried and inspected goods to determine quantities and conditions.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Drove truck [Number] miles per month, distributing load weight evenly and utilizing space efficiently.
  • Drove equipment from one site to another to complete jobs.
Kahns Catering - Lead Banquet Server
City, STATE, 09/2014 - Current
  • Adapted service based on customer requests and kitchen readiness.
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Cleared dishes and glassware quickly following each course.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Monitored dietary restrictions and served guests with special needs.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Managed event profiles and post-event summaries.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions and corporate meetings.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Delivered catered food and supplies to facility for on-time set-up.

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Banquet Captain
  • Lead Bartender
  • Box Truck Driver/Loader/Unloader
  • Lead Banquet Server

Degrees

  • High School Diploma

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