Banquet Captain resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over [Number] years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to add value to a [Job Title] opportunity. Meticulous and Diligent Banquet Captain eagerly pursuing a Independent or leadership opportunity to leverage 6 years of superior industry performance. Well-versed in various aspects of team leading and client satisfaction
Skills
Staff Leadership
Performance Appraisals
Inventory management
Staff supervision
Hospitality service expertise
Wine service
Food station setup
Guest Services
Dietary restriction planning
Venue coordination
Guest experiences
Strategic planning and analysis
Organization
Team management
Problem resolution
MS Office
Knowledge of craft and microbrews
Process improvement
Tailgate Lift Operation
Staff Management
Venue Coordination
Corporate event management
Guest relations management
Banquet coordination
Table setting
Tableside service
Event Planning
Food safety and sanitation
Food procurement
Policy and procedure adherence
Team building
Operational improvement
Customer service
Event organization
Relationship development
Liquor, beer and wine knowledge
Loading Dock Operations
Route Navigation
Education
Ivy Tech Community College of IndianaIndianapolis, INExpected in ā āHigh School Diploma: - GPA:
Started but did not continue and began as a server with Kahns Catering. A company I've been happy to grow with for 6 years.
Certifications
Microsoft Certified Systems Engineer (MCSE)
CompTIA A+ Technician
Work History
Hilton Worldwide - Banquet Captain Washington, DC, 09/2014 - Current
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Organized and oversaw food service training to educate employees on [Task], [Task] and [Task].
Managed employees throughout preparation and service of [Number] meals per day.
Oversaw timeliness and quality of food delivery at high-volume events.
Liaised with venue management to monitor logistics and timelines.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Directed and managed all banquet functions for [Number]-room [Type] property, including ? square feet of meeting space.
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions and corporate meetings.
Managed event contracts, including estimates, event profiles and post-event summaries.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained incoming staff on business practices, culture and procedures to maximize job satisfaction and productivity.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted [Type] service to customers
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each night.
Supervised and mentored kitchen and serving staff.
Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Marriott Vacations Worldwide - Lead Bartender Fort Lauderdale, FL, 09/2014 - Current
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.
Orchestrated [Number] social functions per [Timeframe], including private parties, business meetings and formal engagements.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Created attractive bar displays by strategically arranging bottles and glasses.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Recruited and Trained [Number] banquet bartenders and barbacks.
Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
Set up glassware, liquor and other necessary supplies for special events.
Followed hand signals and verbal cues from loading crews to maneuver truck into loading and unloading positions.
Inventoried and inspected goods to determine quantities and conditions.
Promoted operational efficiency by maximizing loads on each transfer.
Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Drove truck [Number] miles per month, distributing load weight evenly and utilizing space efficiently.
Drove equipment from one site to another to complete jobs.
Kahns Catering - Lead Banquet Server City, STATE, 09/2014 - Current
Adapted service based on customer requests and kitchen readiness.
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Cleared dishes and glassware quickly following each course.
Fostered enjoyable event atmosphere through friendly guest interactions
Monitored dietary restrictions and served guests with special needs.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Managed event profiles and post-event summaries.
Provided friendly, courteous service to create memorable moments for guests.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions and corporate meetings.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Delivered catered food and supplies to facility for on-time set-up.
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