Banquet Captain Resume Example
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BANQUET CAPTAIN
Summary
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality [Type] work. Focused on customer satisfaction and team productivity.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
01/2018 to 01/2020
Banquet CaptainMarcus Corporation － Oshkosh , WI
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Scheduled over 20 employees by assigning shifts.
- Reconciled daily transactions, balanced cash registers and deposited any earnings at bank drop.
- Communicated with venue personnel to coordinate event logistics.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Plated food and ensured plate presentation and food quality were of highest standards
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet Clients Needs.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Processed customers' payments and provided receipts if needed at end of Events.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu
- Rearranged tables and chairs as needed to prepare for any large groups.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 5 to 200.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food as needed
- Checked with guests to get feedback on food served, resolve issues, bring additional items on request
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
02/2016 to 01/2018
General ManagerEnvoy Air Inc. － Alexandria , LA
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Encouraged, trained and disciplined employees to maximize performance.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
- Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Managed scheduling for [Number] employees to ensure optimal productivity.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Motivated and led team members to work together to achieve targets.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
10/2010 to 01/2016
Merchandise ManagerLegends － Dyersville , IA
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Maintained records of inventory stock and shrinkage by conducting product audits every [Timespan].
- Placed prices and descriptive signage to enhance displays and promote items.
- Presented updated floor plans and design strategy to store management.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Promoted new product releases and limited edition items to drive sales.
08/2003 to 02/2010
Office AdministratorFedex － Scottsdale , AZ
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Produced professional and error-free letters, presentations and spreadsheets.
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents including contracts, expense reports and invoices.
- Replenished office supplies when inventory became low and placed new orders for restocking.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Coordinated schedules, administrative functions, quality assurance and process improvements.
Education and Training
03/2001
GEDGood Works Academy － City, State
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Good Works Academy
Job Titles Held:
- Banquet Captain
- General Manager
- Merchandise Manager
- Office Administrator
Degrees
- GED
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