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Banquet Captain Resume Example

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BANQUET CAPTAIN
Summary

Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality [Type] work. Focused on customer satisfaction and team productivity.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Team member development
  • Inventory control
  • Point of Sale (POS) system operations
  • Check payment processing
  • Service prioritization
  • Staff leadership
  • Performance improvements
  • Customer experiences
  • Employee scheduling
  • Staff training and development
  • Sales planning and implementation
  • Computer-savvy
  • Communication skills
  • Recruiting and Hiring
  • Schedule management
  • Networking abilities
  • Inventory management
  • Leadership and team building
  • Training and coaching
  • Merchandising familiarity
  • Financial administration
  • Proofreading
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Dedicated team player
  • Billing and coding
  • Professional and mature
  • Support services
  • Schedule and calendar management
  • Administrative duties
  • PC proficient
  • Back office operations
  • Cash deposit preparation
  • Accounting support
  • Check processing
  • Routing packages
  • Managing office supplies
  • Directing visitors
  • Managing automated systems
  • Invoicing and billing
  • Faxing documents
  • Accounting skills
  • Technologically savvy
Experience
01/2018 to 01/2020
Banquet CaptainThe Kimpton Rowan Palm Springs － Palm Springs, CA
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Scheduled over 20 employees by assigning shifts.
  • Reconciled daily transactions, balanced cash registers and deposited any earnings at bank drop.
  • Communicated with venue personnel to coordinate event logistics.
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Plated food and ensured plate presentation and food quality were of highest standards
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet Clients Needs.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Processed customers' payments and provided receipts if needed at end of Events.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu
  • Rearranged tables and chairs as needed to prepare for any large groups.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 5 to 200.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food as needed
  • Checked with guests to get feedback on food served, resolve issues, bring additional items on request
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
02/2016 to 01/2018
General ManagerAmerican Eagle Outfitters － Palm Desert, CA
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Motivated and led team members to work together to achieve targets.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
10/2010 to 01/2016
Merchandise ManagerGap － Palm Desert, CA
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Maintained records of inventory stock and shrinkage by conducting product audits every [Timespan].
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Presented updated floor plans and design strategy to store management.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Promoted new product releases and limited edition items to drive sales.
08/2003 to 02/2010
Office AdministratorIdyllwild Property Management － Idyllwild, CA
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents including contracts, expense reports and invoices.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Coordinated schedules, administrative functions, quality assurance and process improvements.
Education and Training
03/2001
GEDGood Works Academy － Idyllwild, CA
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Resume Overview

Companies Worked For:

  • The Kimpton Rowan Palm Springs
  • American Eagle Outfitters
  • Gap
  • Idyllwild Property Management

School Attended

  • Good Works Academy

Job Titles Held:

  • Banquet Captain
  • General Manager
  • Merchandise Manager
  • Office Administrator

Degrees

  • GED

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