Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality [Type] work. Focused on customer satisfaction and team productivity.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Team member development
Inventory control
Point of Sale (POS) system operations
Check payment processing
Service prioritization
Staff leadership
Performance improvements
Customer experiences
Employee scheduling
Staff training and development
Sales planning and implementation
Computer-savvy
Communication skills
Recruiting and Hiring
Schedule management
Networking abilities
Inventory management
Leadership and team building
Training and coaching
Merchandising familiarity
Financial administration
Proofreading
Meticulous attention to detail
Strong interpersonal skills
Dedicated team player
Billing and coding
Professional and mature
Support services
Schedule and calendar management
Administrative duties
PC proficient
Back office operations
Cash deposit preparation
Accounting support
Check processing
Routing packages
Managing office supplies
Directing visitors
Managing automated systems
Invoicing and billing
Faxing documents
Accounting skills
Technologically savvy
Experience
01/2018 to 01/2020Banquet CaptainMarcus Corporation | Oshkosh, WI,
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Scheduled over 20 employees by assigning shifts.
Reconciled daily transactions, balanced cash registers and deposited any earnings at bank drop.
Communicated with venue personnel to coordinate event logistics.
Supervised food preparation, delivery and quality to ensure satisfaction.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Plated food and ensured plate presentation and food quality were of highest standards
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet Clients Needs.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Processed customers' payments and provided receipts if needed at end of Events.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu
Rearranged tables and chairs as needed to prepare for any large groups.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 5 to 200.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food as needed
Checked with guests to get feedback on food served, resolve issues, bring additional items on request
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Managed closing duties, including restocking items and reconciling cash drawer.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
02/2016 to 01/2018General ManagerEnvoy Air Inc. | Alexandria, LA,
Streamlined operational efficiencies by coordinating staff development and succession planning.
Encouraged, trained and disciplined employees to maximize performance.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Managed scheduling for [Number] employees to ensure optimal productivity.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Motivated and led team members to work together to achieve targets.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
10/2010 to 01/2016Merchandise ManagerLegends | Dyersville, IA,
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Maintained records of inventory stock and shrinkage by conducting product audits every [Timespan].
Placed prices and descriptive signage to enhance displays and promote items.
Presented updated floor plans and design strategy to store management.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Promoted new product releases and limited edition items to drive sales.
08/2003 to 02/2010Office AdministratorFedex | Scottsdale, AZ,
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Produced professional and error-free letters, presentations and spreadsheets.
Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processed financial documents including contracts, expense reports and invoices.
Replenished office supplies when inventory became low and placed new orders for restocking.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Coordinated schedules, administrative functions, quality assurance and process improvements.
Education and Training
Expected in 03/2001GED | Good Works Academy , Idyllwild, CAGPA:
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