Bankruptcy Supervisor resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Skills
Operations management
Conflict Resolution
Training and Development
Staff Management
Processes and Procedures
Team Building
Strategic planning
Written Communication
Organization and Time Management
Work History
Bankruptcy Supervisor, 10/2015 to Current Freedom Mortgage – Costa Mesa, CA,
Carries out supervisor responsibilities in accordance with organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems
Develop Team Leads to begin and continue to strengthen their soft-skills related to Problem-Solving, Communication, Leadership, Collaboration, Influence, Judgement and Job-Specific Skills
Ensure Policy and Procedures/Job Aids & Desk Guides are up to date and accurate
Own response(s) to Quality Control audit findings and implementing controls to prevent future findings from recurring
Ensure associates receive proper training to effectively and efficiently perform their job duties
Responsible for conducting interviews and providing recommendations to hire to Sr. Department leaders
Monitor and measure individual performance within team(s) and provide feedback at minimum twice per month with associate
Handle escalated bankruptcy cases and work with attorney firms on litigated matters
Escalate all recommendations to Sr. Leaders within Bankruptcy department if warranted
Conduct regular team meetings and huddles to maintain communication across bankruptcy department
Provide Agenda prior to meeting and distribute high level summary of topics discussed during huddle
Recommend individual Goals/Targets to Sr. Leadership
Identify process gaps within bankruptcy processes and identify and implement solutions
At minimal escalate items of concern to Sr. Leaders to determine if warrants additional resources or expands to project initiative
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Function as subject matter expert when responding to internal and external audits with investors
Performs other duties and special projects as assigned
Bankruptcy Senior Coordinator, 11/2013 to 10/2015 Financial Partners Credit Union – San Diego, CA,
Create and build payment histories on bankruptcy files and ensure data entered in Company system is correct
Developed and maintained relationships with attorneys, trustees, debtor's attorneys and company in-house legal counsel
Responded to written and verbal inquiries
Ensured corporate compliance with all applicable agencies
Researched and validated bankruptcy notifications, created supporting documentation for proof of claims and motions for relief to be filed with courts, and reviewed for closing requirements
Maintained accurate and up-to-date accounting ledgers, reviewed loan payment histories and fees for accuracy
Knowledgeable about systems Black Knight, MSP, Pacer, NDC
Conduct extensive customer interaction via inbound and outbound calls
Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
Bankruptcy Specialist, 07/2011 to 11/2013 JP Morgan Chase – City, STATE,
Analyzed portfolio of approximately 600 default loans that are in bankruptcy including complex mortgage contracts and documents
Provided data analysis and recommendations to upper management using best practices for industry standards
Managed and maintained real estate database
Administered daily, weekly, and monthly financial control reports
Developed and maintained relationships with attorneys, trustees, debtor's attorneys and company in-house legal counsel
Responded to written and verbal inquiries
Ensured corporate compliance with all applicable agencies
Researched and validated bankruptcy notifications, created supporting documentation for proof of claims and motions for relief to be filed with courts, and reviewed for closing requirements
Maintained accurate and up-to-date accounting ledgers, reviewed loan payment histories and fees for accuracy
Knowledgeable about systems LPS, MSP, NDC, and Pacer
Education
High School Diploma: , Expected in 06/2003 El Cajon Valley High School - El Cajon, CA GPA:
BA: Political Science, Expected in 06/2008 University of California - San Diego - La Jolla, CA GPA:
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