Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Microsoft Excel, Word, Power-point
Accounting systems and software Excellent time management skills
Bankruptcy and Repossession Specialist, 09/2015
to Current Capital One Auto Finance – Plano,
Verified and updated Bankruptcy case information for Chapters 7, 11, 12 and 13 from Third party law firms into
the company's database as instructed through inbound calls.
Set up payment arrangements within company guidelines to secure the borrower's vehicle from possible
Executed wire transfers, stop payments and account transfers.
Collected borrower monthly loan payments.
Organized and removed on-line banking files no longer in use.
Student Loan Representative, 04/2014
to 09/2015 Great Lakes Higher Education – Plano,
Serviced student loans through inbound and outbound calls for income-based repayment plans on behalf of the
U.S. Department of Education.
Postponed student loan payments for customers for immediate financial relief.
Short sale & Mortgage Servicing Specialist, 03/2008
to 11/2012 Bank Of America Home Loans - Plano – Richardson,
Mastered the ability to negotiate assigned loans within guidelines of Fannie Mae after submission to closing
procedures upon delegated approval from available unit managers.
Acted as a Short sale negotiator for Fannie Mae in reviewing and uploading documents affiliated with the
negotiation process such as, Broker Price Opinion (BPO), Hud-1 Settlement statements, monthly credit reports
and 1040-A tax forms for possible loan modification requests outside of Short sales.
Reviewed and uploaded Foreclosed title records and Assignment of Deeds into company mainframe.
Verified and approved final payoff amounts from approved short sales transactions after negotiating, for
accuracy prior to loan closing.
Maintained communication with the REO Title team for daily status updates.
High School Diploma: 2001 W.T. White High School - Dallas,
Associate of Arts: Humanity Arts,
2006 Brookhaven College - Farmer Branch,
Coursework in Accounting, Economics and Business Law