bank teller customer service representative resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Seasoned Bank Teller with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.
Experience
Bank Teller / Customer Service Representative, 08/2014 - 08/2014 Pilgrim's Pride Corp. – Mayfield, KY,
Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial
objectives.
Informed customers about sales and promotions in a friendly and engaging manner.
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Supplied tellers with coin and currency as needed.
Received regional branch recognition award for outstanding customer service.
Delivered prompt, accurate and excellent customer service.
Customer Service Representative, 10/2011 - 07/2014 Virginia Hospital Center – Arlington, VA,
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained composure and patience in face of difficult customer situations.
Support customers with online billing and account issues.
Ran reports and supplied data to fulfill customer report requirements.
Worked with upper management to ensure appropriate changes were made to improve customer
satisfaction.
Facilitated information flow between customer service, account management operations, quality assurance,
training and payroll departments to guarantee call center objectives were met.
Properly directed inbound calls in phone queues to improve call flow.
Patient Care Representative, 04/2011 - 08/2012 TOWNCARE DENTAL – City, STATE,
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Recorded and filed patient data and medical records.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Strictly followed all federal and state guidelines for release of information.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Monitored shared email in-boxes and ensured inquiries were addressed.
Greeted and prepared patients for dental examinations.
Coordinated appointment schedules for both the dentist and oral surgeon.
Routinely completed inventory, supply orders and restocked supplies.
Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
Expertly filed patients' charts and processed billing and payments.
Managed invoices and transaction receipts.
Seaman, 08/2007 - 06/2010 UNITED STATES NAVY – City, STATE,
Coordinated port visits and fClairet operations domestically and abroad.
Performed reconnaissance operations in Somalia
Logged and filed classified documents.
Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
Patrolled areas and allowed restricted area access for authorized personnel.
Completed multiple fire prevention safety training.
Evaluated terrain and recorded topographical information.
Drove and Navigated ships,
Plotted ships coordinates
Education
BACHELOR OF SCIENCE: EMERGENCY MEDICAL SERVICES, Expected in 1 2016 - Barry University - Miami Shores, FL GPA: Status -
Accomplishments
Received regional branch recognition award for outstanding customer service Exceptional customer service Strong work ethic MS Office proficient Organized Sales expertise Team player International funds transfer process expertise Debt and credit management Qualified in commercial servicing Safe and vault operation Account coding specialist Cash dispenser operationInventory management Inventory management background background Risk management evaluation background Debt and credit management Risk management evaluation background Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software HIPAA compliance Patient-focused care Exceeded sales objectives in 2013 Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
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