Bank Teller Resume Example
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BANK TELLER
Professional Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [10] years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Work History
Truist Financial Corporation - Bank TellerCaldwell , TX11/2019 - Current
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Removed mutilated currency from circulation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reconciled cash drawer and resolved discrepancies.
- Assisted estimated 70 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Received and processed large incoming and outgoing cash shipments.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Life Time Fitness - Studio ManagerSaint Louis Park , MN11/2017 - 10/2019
- Placed orders and kept track of inventory every week, answered phones, emails, and client inquiries regarding waxing, prices, client complaints or feedback etc. Worked diligently and proficiently to schedule appointments and meet every client's expectation and need. Sold waxing memberships ranging in price and size of package
- Responsible for handling all deposits, cash flow and change needs. Trained new hires, kept track of all studio supplies and what was needed. Organized and assisted in marketing and public relations, including planning and implementation of marketing booths at special events. Ran all social media outlets
- On the spot coaching with the staff, approve/deny vacation days. Facilitating and prepping monthly team meetings. Responsible for employee terminations/write-ups as well as all on boarding processes of new hires. Submitted a payroll report each pay period with any employee paid time off, deductions or reimbursements
- Led staff meetings for team of 11 to communicate studio directives
Truist Financial Corporation - Security Monitoring Intervention Specialist ICamp Hill , PA10/2015 - 07/2016
- Monitored video surveillance cameras for multiple accounts, including Highland Park, and critical accounts in California. Dispatched police when needed. Granted residents with parking passes
- Assisted customers in call center with maintenance, security, and parking issues. Granted access remotely to buildings and elevators. Set up work orders for technicians to service building issues
- Contacted customers to assess needs and deliver solutions
- Responded to dispatch calls promptly, typically within 1 minute or less
JPMorgan Chase Bank N.A - Bank TellerCity , STATE09/2014 - 09/2015
- Processed customer transactions, cash, credit card and checks etc. Assisted customers via phone and in person with any account activity or inquiries
- Accessed/protected customer account information, provided customer service, handled any complaints with fees, overcharges, and overdrafts. Balanced the vault daily and processed daily cash pickups and drop offs
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
- Identified and reported suspicious behavior to security personnel as appropriate
Additional Information
● Leadership abilities, outstanding work ethic.
● Impeccable decision and communication skills. Confident, accurate, precise and poised.
● Ability to retain, learn and use new information given in a quick and timely manner.
● Always motivated to reach every goal and strive for exceptional performance.
Skills
- Project management- 2 Years
- Mentoring and coaching- 3 Years
- Company policies and procedures- 2 Years
- Customer Service- 10+ Years
- Complaint handling/Dispute Resolution- 7+ Years
- Data Entry- 5+ Years
- Sales- 4+ Years
- Training- 3 Years
- Microsoft Office- 4 Years
- Cash counting
- Deposit and Withdrawal Management
Education
Mckinney High SchoolCity, StateHigh School Diploma
Salon Boutique AcademyCity, StateEsthetics Certificate
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Resume Strength
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Resume Overview
School Attended
- Mckinney High School
- Salon Boutique Academy
Job Titles Held:
- Bank Teller
- Studio Manager
- Security Monitoring Intervention Specialist I
Degrees
- High School Diploma
Esthetics Certificate
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