Bank Teller Resume Example
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BANK TELLER
Professional Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Focused Bank Teller with more than 10 years' experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Skills
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Work History
Bank Teller, 04/2015 to Current
Smartfinancial, Inc. – Chattanooga , TN
Smartfinancial, Inc. – Chattanooga , TN
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Reconciled cash drawer and resolved discrepancies.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by Number% in Timeframe.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Provided customer records on demand, including account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bank Teller, 02/2010 to 04/2015
Smartfinancial, Inc. – Maryville , TN
Smartfinancial, Inc. – Maryville , TN
- Merger with WesBanco in April 2015
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by Number% in Timeframe.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Provided customer records on demand, including account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Sold and cross-sold bank products to new and existing customers.
- Accessed computerized financial information to answer questions related to specific accounts.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier , 11/2006 to 01/2010
Children's Hospital Boston – Boston , MA
Children's Hospital Boston – Boston , MA
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Operated cash register for cash, check and credit card transactions with Number% accuracy.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma : 06/2008
Western Pennsylvania Cyber Charter - City
Western Pennsylvania Cyber Charter - City
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Resume Overview
School Attended
- Western Pennsylvania Cyber Charter
Job Titles Held:
- Bank Teller
- Cashier
Degrees
- High School Diploma : 06/2008
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