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Professional Summary
I graduated from California State University, East Bay with a BS in Business Administration and a concentration in Management. I am currently employed at Stanford Laser Eye Center as a clerical research assistant and have experience in both banking and retail. My friendly demeanor, ability to adjust to changing priorities, flexibility, strong work ethic and ability to work with various personalities efficiently has benefited me greatly in both my current and previous roles. My leadership skills have also been showcased in my experience at Banana Republic where I was promoted from a sales associate to Sales Supervisor in as little as two months.
Skills
Advanced knowledge of Google Suite
Ability to work efficiently with a wide array of personalities within all levels of an organization
Ability to work autonomously with very little direction
Strong planning and prioritization skills
Highly professional, flexible and reliable
Ability to work autonomously with very little direction
Excellent verbal and written communication skills
Adapts to any situation to find the most effective solution
Work History
03/2019 to CurrentBank TellerFirst Midwest Bank | Peotone, IL,
Upholds strict financial controls by keeping funds secure and accurately transferring monies
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Assists an estimated 70 customers per day and remains poised and professional even in high-stress situations and when dealing with irate individuals
Completes special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Monitors customer behaviors and upholds strict protocols to prevent theft of assets
Accesses computerized financial information to answer questions related to specific accounts
Reconciles cash drawer and resolves discrepancies
Builds and strengthens customer relationships by leveraging excellent interpersonal and communication skills
Audits fellow teller currency to contribute to dual-control procedures
Logs cashier's checks and other transactions to maintain accuracy of account records
08/2015 to CurrentClerical Research AssistantLkq | Crawfordville, GA,
Manages quality assurance program, including on-site evaluations, internal audits and customer surveys
Communicates with healthcare providers to collect and analyze research data
Prepares materials for submission to granting agencies and foundations
Provides ready access to all experimental data for the faculty researcher and/or supervisor
Reviews and edit data to ensure completeness and accuracy of information
Tracks progress over time Compile data for progress reports
Retrieves and prepares charts for study coordinator to review and complete., Proactively and efficiently manage calendar
Manages quality assurance program, including on-site evaluations, internal audits and customer surveys
Communicates with healthcare providers to collect and analyze research data
Prepares materials for submission to granting agencies and foundations
Provides ready access to all experimental data for the faculty researcher and/or supervisor
Reviews and edit data to ensure completeness and accuracy of information
Tracks progress over time Compile data for progress reports
Retrieves and prepares charts for study coordinator to review and complete
Devotes special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
12/2018 to 03/2019Sales SupervisorThe Hon Company | East Moline, IL,
Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining a diverse customer base.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Monitored daily sales operations and served as informational and procedural resource to team members.
Oversaw frequent store recoveries to keep the sales floor organized and presentable.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
11/2018 to 12/2018Sales AssociateBanana Republic Factory Store | City, STATE,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained organized, presentable merchandise to drive continuous sales.
Engaged with customers to effectively build rapport and lasting relationships.
Education
Expected in 12/2018Bachelors of Science | Business Administration, Business ManagementCalifornia State University, Hayward, CAGPA:
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