Bank Sales And Service Representative I resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Business Leader with over 15 years of experience in the US financial industry with a proven track record of developing and executing program initiatives while leading personnel to achieve consistent results exceeding program goals resulting in higher profit, and domestic and international business expansion. Work in international economic development resulted in local, national and eventually international sales and distribution resulting in world wide recognition through media and awards celebrating marked improvement in women's health.

Core Competencies
  • Project Management
  • Compliance Management
  • Performance Assessment
  • Program Management
  • Operations Management
  • Process Improvement
  • Audit Management
  • Risk Management
Work History
07/2016 to Current
Bank Sales and Service Representative I Tata Consultancy Services Los Angeles, CA,
  • Identify existing and emerging risks; escalating feedback and process improvements to key stakeholders, KC updates and feedback submissions.
  • USAA Innovation MSR and Lab Assistant (2017-2019)Tested and evaluated new program/technology launch materials providing solutions ensuring smooth implementation of changes.
  • Support frontline representatives to identify and resolve member-facing issues. Coached MSRS' on soft skills addressing sensitive situations resulting in successful outcomes for members' and MSRs'.
  • Utilize strong conflict resolution practices to de-escalate, clarify and resolve member concerns and provide clear communication and proper expectations.
05/2013 to 07/2016
Manager ABC Fine Wine & Spirits City, STATE,
  • Achieved company profit and loss objectives through individual sales goals, merchandising and theft deterrent business practices.
  • Trained new hires to adhere to local, state and federal laws, company policies and best practices resulting in higher revenue and reducing loss.
  • Analyzed customer buying analysis, demographic sales history, pricing trends and guest feedback. Implemented best practices including educating customers through merchandising initiatives and public events. Initiatives resulted in expansion of customer base and exceeding sales revenue goals.
07/2010 to 10/2011
Sexual Harassment and Assault Committee Chair United States Peace Corps City, STATE,
  • Co-founded SHA committee: established objectives and expectations for U.S. Peace Corps included project timelines to implement corrective measures in response to, and in prevention of sexual assault.
  • Directed data collection and analysis efforts which identified security gaps and communication opportunities. Established training resulting in re strategizing minimum security requirements for housing and location and response times and support provided when security issues arise.
  • Designed and facilitated Annual Peace Corps Staff training program. Successfully implemented training model for other countries of service ensuring appropriate support of and response to security concerns resulting in increased safety and support for 3000+ volunteers annually through and post service.
07/2009 to 10/2011
Economic Development Advisor United States Peace Corps City, STATE,
  • Partnered with international NGO on training and implementation of micro finance programs which successfully yielded individual participant results and sustainable economic growth within local economies.
  • Analyzed and evaluated management practices and developed internal controls to improve infrastructure and staff development ensuring fiscal solvency during new business development and expansion
  • Authored marketing and resource material focused on sustainable solutions addressing public health initiatives to prospective investors, whole-sellers and customers, resulting in local and national business expansion and increased community education.
  • Designed national distribution plan and educational resources for business owners, driving change through products and education for 3.5 million woman and girls.
Expected in 12/2011
Master of Science: Business Administration
University of Phoenix - Tempe, AZ
Expected in 01/2009
Bachelor of Science: Business Administration
University of Phoenix - Tempe, AZ

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Bank Sales and Service Representative I
  • Manager
  • Sexual Harassment and Assault Committee Chair
  • Economic Development Advisor


  • Master of Science
  • Bachelor of Science

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