LiveCareer-Resume

Bank Sales And Service Contact Representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing experience in managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery.

Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills.

Skills
  • Office equipment operations
  • Organization and efficiency
  • Meticulous and organized
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • PC proficient
  • Tech-savvy
  • Service-oriented mindset
  • Multitasking and prioritization
  • Professional and polished presentation
  • Data entry
Education and Training
Northeast Lakeview College Universal City, TX Expected in 05/2023 Associate of Science : Biology/pre-nursing - GPA :
Brooks Academy Of Science And Engineering San Antonio, TX, Expected in 05/2016 High School Diploma : - GPA :
Certifications
  • Cybersecurity Management Certification - 2021

Cybersecurity Management emphasizes the importance of understanding the risks associated with technology and effective risk mitigations as a key responsibility of a bank's management and board. Provides an overview of the considerations associated with the protection of technology, systems, and data from inappropriate modification or destruction.

Experience
Baptist Memorial Health Care - Bank Sales and Service Contact Representative
Collierville, TN, 06/2021 - Current
  • Nurtured connections with established customers to identify new needs, match offerings and drive sales.
  • Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies.
  • Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
  • Answered customer questions and addressed concerns.
  • Informed customers about all product lines and services offered by company.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
Penske Automotive Group - Receptionist
Lakeway, TX, 01/2021 - 06/2021
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Rendered information to callers and drafted office emails.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Henderson - Cashier Supervisor
Welsh, LA, 10/2019 - 12/2020
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Handled customer complaints and concerns for quick resolution.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Built and maintained effective working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Victoria's Secret & PINK - Sales Associate
City, STATE, 10/2017 - 09/2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Surpassed daily sales goals by cross-selling and promoting additional products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Won store sales competition for Credit cards, resulting in our store being number one in credit sales company wide.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to Cashier Supervisor due to my credit card sales that achieved my store to be number one in credit sales company wide.

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Resume Overview

School Attended

  • Northeast Lakeview College
  • Brooks Academy Of Science And Engineering

Job Titles Held:

  • Bank Sales and Service Contact Representative
  • Receptionist
  • Cashier Supervisor
  • Sales Associate

Degrees

  • Associate of Science
  • High School Diploma

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