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bangor me supervisor resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
  • Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
  • Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
  • Effective customer service with 15 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
  • Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
  • Opening and closing procedures
  • Conflict management
  • Listening skills
  • Microsoft Office
  • Team leadership
  • Employee training
  • Administrative skills
  • Hospitality services
  • Cash transactions
  • Customer outreach
Experience
07/2017 to 07/2020
Bangor ME - Supervisor Charleston Area Medical Center Beckley, WV,
  • Coached and mentored fellow employees and team members by offering constructive feedback and asking about long-term career growth goals.
  • Worked with escalated customers to resolve any and all order issues, renewing their faith in our company.
  • Metrics based customer service
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Processed orders, keeping customers advised of status.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
01/2017 to 04/2017
Registration Representative Eastern Maine Health Care Systems City, STATE,
  • Answered questions about admissions, financial and hospital policies.
  • Gathered personal and insurance information from each patient.
  • Gathered, verified and processed patient paperwork.
  • Checked insurance benefits, received payments and provided receipts.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
02/2015 to 09/2016
Head Teller/Customer Service Representative TD Bank City, STATE,
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Trained all new teller associates in banking procedures in.
  • Greeted and assisted a multitude of customers per day professionally and courteously.
  • Completed monthly audits and managed overdraft reports.
  • Balanced bank's vault with an undisclosed amount of funds in it daily.
  • Performed currency transaction reports for foreign currency.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Addressed customer service inquiries quickly and accurately.
07/2007 to 02/2016
Front End Supervisor/Cashier Team Lead Bud's Shop N Save City, STATE,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Monitored security zones to uphold effective store protection procedures.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
Expected in 2007 to to
Bachelors Degree: Business Management
American Intercontinental University - , Illinois
GPA:
Expected in to to
Associates Degree: Business Management
American Intercontinental University - , Illinois
GPA:
Certifications
  • Certification in Notary State of Maine

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Resume Overview

School Attended

  • American Intercontinental University
  • American Intercontinental University

Job Titles Held:

  • Bangor ME - Supervisor
  • Registration Representative
  • Head Teller/Customer Service Representative
  • Front End Supervisor/Cashier Team Lead

Degrees

  • Bachelors Degree
  • Associates Degree

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