LiveCareer-Resume

bakery manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced customer service staff who is successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Fourteen years of progressive leadership experience.

Skills
  • Employee Performance Evaluations
  • Performance Improvement
  • Menu Pricing and Writing
  • Money Handling
  • Training and Onboarding
  • Scheduling Staff
  • Relationship Building
  • Recruitment and Hiring
  • Health Code Compliance
  • Managing Deliveries
  • Service Delivery Management
  • Problem Solving
  • Inventory Management
  • Supply Ordering and Management
  • Staffing and Sales Reporting
  • Customer Retention
  • Time Management
  • Written and Verbal Communication
  • Monitoring Food Preparation
  • Microsoft Office
  • Coaching and Mentoring
  • Sales and Marketing
  • Managing Reservations and Large Parties
  • Budget Administration
  • Critical Thinking
  • Payroll Administration
  • Team Leadership
  • Collaboration and Teamwork
  • Inventory Management Software
  • Calm and Pleasant Demeanor
  • Cost Estimation
  • Enforcing Nutritional Standards
  • Expense Tracking
  • Delegating Assignments and Tasks
  • Fire Safety Regulations
  • Anticipating Problems
  • Database Interface and Query Software
  • Labor and Overhead Cost Estimation
  • Documentation and Recordkeeping
  • Investigating Complaints
  • Profit Optimization
  • Contract Negotiation
  • POS Terminal Operation
  • Work Planning and Prioritizing
  • Calendar and Scheduling Software
  • Reliable and Responsible
  • Resource Allocation
Work History
Bakery Manager, 12/2020 - Current
Sprouts Farmers Market Dania Beach, FL,
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced sales by promoting bakery products and assisting with creative menu selections.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Cake Decorator, 04/2017 - 05/2018
Fareway Stores, Inc. Belmond, IA,
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Managed material inventory and ordered new materials when needed.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Provided exemplary customer service to numerous patrons daily in high-volume shopping center location.
  • Coordinated services under supervision of lead cake decorator.
  • Increased business sales by 90% to 100% by influencing purchases and attracting customers with displays and professional service.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Decorated numerous fondant and soft-frosted style cakes daily.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Recorded and maintained accurate supplies lists for clients' projects.
Bakery Sales Clerk, 07/2012 - 04/2017
Dierbergs Saint Louis, MO,
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Educated customers about quality of baked goods to inspire continued support of brand and company mission.
  • Maintained safe food handling standards at all times.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Discussed cake design options, available flavors and specific event needs.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
Customer service staff, 01/2007 - 12/2012
St. Luke's Cornwall Hospital Cornwall, NY,
  • I provide customer service, handle money, and greet customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Handled over number of calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
Medical Assistant, 01/2008 - 01/2008
Prime Inc. Chicago, IL,
  • I assisted with pap smears, took vital signs, and drew blood.
  • I also answered phones, filed, scheduled and confirmed appointments.
Cashier, 01/2005 - 01/2006
Prime Inc. Dallas, TX,
  • I assisted customers with their shopping needs.
  • I took orders.
  • I examined merchandise to identify items to be recorded.
Cashier, 01/2006 - 01/2007
Fiesta Mart Conroe, TX,
  • I gave directions, handled money, and provided customer service.
Assistant Bakery Manager, 05/2018 - 12/2020
Publix Pharmacy City, STATE,
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced business productivity by training several team members and several servers on best practices and protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Established performance goals and empowered bakers to exceed targets.
  • Managed all baking operations professionally and handled all problems confidently.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Bachelor Of Business Administration: Business Administration And Management , Expected in 07/2016
-
Palm Beach State College - Lake Worth, FL
GPA:
Status -
  • Awarded
  • Business administration and management
  • Business operations
  • Business specialists
Medical Assistant Technician: Medical Assisting, Expected in 2008
-
Florida Career College - West Palm Beach, FL,
GPA:
Status -
Certifications
Certified Nursing Assistant,

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Resume Overview

School Attended

  • Palm Beach State College
  • Florida Career College

Job Titles Held:

  • Bakery Manager
  • Cake Decorator
  • Bakery Sales Clerk
  • Customer service staff
  • Medical Assistant
  • Cashier
  • Cashier
  • Assistant Bakery Manager

Degrees

  • Bachelor Of Business Administration
  • Medical Assistant Technician

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