bakery manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced customer service staff who is successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Fourteen years of progressive leadership experience.

  • Employee Performance Evaluations
  • Performance Improvement
  • Money Handling
  • Training and Onboarding
  • Scheduling Staff
  • Relationship Building
  • Recruitment and Hiring
  • Problem Solving
  • Inventory Management
  • Staffing and Sales Reporting
  • Customer Retention
  • Time Management
  • Written and Verbal Communication
  • Microsoft Office
  • Coaching and Mentoring
  • Sales and Marketing
  • Critical Thinking
  • Payroll Administration
  • Team Leadership
  • Collaboration and Teamwork
  • Calm and Pleasant Demeanor
  • Delegating Assignments and Tasks
  • Anticipating Problems
  • Database Interface and Query Software
  • Labor and Overhead Cost Estimation
  • Documentation and Recordkeeping
  • Investigating Complaints
  • Profit Optimization
  • Reliable and Responsible
  • Resource Allocation
Work History
12/2020 to Current
Bakery Manager Sprouts Farmers Market Lenexa, KS,
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced sales by promoting bakery products and assisting with creative menu selections.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Developed unique events and special promotions to drive sales.

+ Edit or add your own

  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
04/2012 to 05/2018
Cake Decorator Fareway Stores, Inc. Byron, MN,
  • Managed material inventory and ordered new materials when needed.
  • Provided exemplary customer service to numerous patrons daily in high-volume shopping center location.
  • Coordinated services under supervision of lead cake decorator.
  • Increased business sales by 90% to 100% by influencing purchases and attracting customers with displays and professional service.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Decorated numerous fondant and soft-frosted style cakes daily.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

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01/2007 to 12/2012
Customer service staff Fiesta Mart Lancaster, TX,
  • I provide customer service, handle money, and greet customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Handled over number of calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
05/2018 to 12/2020
Assistant Bakery Manager Publix Pharmacy City, STATE,
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced business productivity by training several team members and several servers on best practices and protocols.
  • Managed all baking operations professionally and handled all problems confidently.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Established performance goals and empowered bakers to exceed targets.

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Expected in 07/2016 to to
Bachelor Of Business Administration: Business Administration And Management
Palm Beach State College - Lake Worth, FL
  • Awarded
  • Business administration and management
  • Business operations
  • Business specialists
Expected in 2008 to to
Medical Assistant Technician: Medical Assisting
Florida Career College - West Palm Beach, FL,
Certified Nursing Assistant

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Resume Overview

School Attended

  • Palm Beach State College
  • Florida Career College

Job Titles Held:

  • Bakery Manager
  • Cake Decorator
  • Customer service staff
  • Assistant Bakery Manager


  • Bachelor Of Business Administration
  • Medical Assistant Technician

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