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Bakery Manager Resume Example

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BAKERY MANAGER
Professional Summary

Industrious and enthusiastic management professional offering 20+ years of leadership experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills
  • Multi Unit Supervision
  • Employee scheduling
  • Staff and Leadership development
  • Profit/Loss Analysis
  • Issue and conflict resolution
  • Inventory control procedures
  • Time management
  • Superior organization skills
  • Strong communication skills
  • Loss prevention
  • Advanced mathematical aptitude
  • DOT regulations knowledge
  • Fleet management
  • Fleet dispatching
  • Vehicle inspections
  • Organizational strengths
Work History
Bakery Manager, 09/2015 to Current
H-E-B – Abilene, TX
  • Drove sales to over $40,000 weekly by successfully cultivating local restaurants and school relationships and targeting key audience.
  • Responsible for top three all time sales records
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Limited project lags, training over 35 employees on 5S principles, best practices and new system roll-outs.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented merchandising plans to drive profitability, collaborating with upper management team to develop strategy.
  • Designed sales and service strategies to improve revenue and retention.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
Director of Regional Transportation (Lieutenant), 02/1999 to 08/2015
Texas Department Of Criminal Justice – Abilene, TX
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Checked that drivers transported offenders securely and in compliance with state DOT laws.
  • Oversaw scheduling for day-to-day activities of 18 transportation employees.
  • Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Created and enforced policies and procedures for entire transportation team.
  • Improved operations by working with team members and Unit Wardens to find workable solutions.
Service Manager, 01/1995 to 02/1999
Firestone Car Care Center – Abilene, TX
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Recruited, hired and mentored service department personnel.
  • Created employee work schedules to keep all shifts properly staffed.
  • Hired, trained, developed and monitored performance of service department staff.
  • Collaborated with customers to discuss service needs and offer available solutions.
District Manager, 05/1989 to 01/1995
Specialty Foods Group Inc. (Arbys) – Midland, TX
  • Supervised six locations to enforce high-quality standards of operation.
  • Drove sales for six stores in district, generating $10.9 Million in annual volume.
  • Produced profit and loss reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Implemented new customer service model at multiple locations, resulting in 22% boost in customer service ratings.
  • Modeled best practices for sales and customer service.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Held weekly meetings with managers to identify techniques to overcome P&L obstacles.
  • Negotiated long-term contract renewals with vendors for the West Texas District.
Education
High School DiplomaAbilene Cooper High School - Abilene, TX
  • Graduated in Top 10% of Class
  • Elected Captain of Soccer Team
Accomplishments
  • Increased top line department sales by14%.
  • Added 6% contribution to the bottom line.
  • Responsible for the top three sales records in the stores 29 year history.
Affiliations
  • Volunteer Member - Big Country Soocer Association, 1994 to 2006
  • Volunteer Member - United Way of Abilene, 2015 to present
  • Volunteer Memeber - Ben Richy Boys Ranch Chile Cook-off
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Resume Overview

Companies Worked For:

  • H-E-B
  • Texas Department Of Criminal Justice
  • Firestone Car Care Center
  • Specialty Foods Group Inc. (Arbys)

School Attended

  • Abilene Cooper High School

Job Titles Held:

  • Bakery Manager
  • Director of Regional Transportation (Lieutenant)
  • Service Manager
  • District Manager

Degrees

  • High School Diploma

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