Bakery Manager Resume Example
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BAKERY MANAGER
Professional Summary
Industrious and enthusiastic management professional offering 20+ years of leadership experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
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Work History
Bakery Manager, 09/2015 to Current
Kroger – Elgin , SC
Kroger – Elgin , SC
- Drove sales to over $40,000 weekly by successfully cultivating local restaurants and school relationships and targeting key audience.
- Responsible for top three all time sales records
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Limited project lags, training over 35 employees on 5S principles, best practices and new system roll-outs.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented merchandising plans to drive profitability, collaborating with upper management team to develop strategy.
- Designed sales and service strategies to improve revenue and retention.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
Director of Regional Transportation (Lieutenant), 02/1999 to 08/2015
Education Realty Trust Inc. – Mesa , AZ
Education Realty Trust Inc. – Mesa , AZ
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
- Checked that drivers transported offenders securely and in compliance with state DOT laws.
- Oversaw scheduling for day-to-day activities of 18 transportation employees.
- Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Monitored spending to ensure that expenses are consistent with approved budgets.
- Created and enforced policies and procedures for entire transportation team.
- Improved operations by working with team members and Unit Wardens to find workable solutions.
Service Manager, 01/1995 to 02/1999
Bevmo Holdings Llc – La Mesa , CA
Bevmo Holdings Llc – La Mesa , CA
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
- Recruited, hired and mentored service department personnel.
- Created employee work schedules to keep all shifts properly staffed.
- Hired, trained, developed and monitored performance of service department staff.
- Collaborated with customers to discuss service needs and offer available solutions.
District Manager, 05/1989 to 01/1995
Specialty Foods Group Inc. (Arbys) – City , STATE
Specialty Foods Group Inc. (Arbys) – City , STATE
- Supervised six locations to enforce high-quality standards of operation.
- Drove sales for six stores in district, generating $10.9 Million in annual volume.
- Produced profit and loss reports outlining financial data to assist management with making strategic plans and operational decisions.
- Implemented new customer service model at multiple locations, resulting in 22% boost in customer service ratings.
- Modeled best practices for sales and customer service.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Improved operational standards, personnel moves, and merchandising strategies.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held weekly meetings with managers to identify techniques to overcome P&L obstacles.
- Negotiated long-term contract renewals with vendors for the West Texas District.
Education
High School DiplomaAbilene Cooper High School - City
- Graduated in Top 10% of Class
- Elected Captain of Soccer Team
Accomplishments
- Increased top line department sales by14%.
- Added 6% contribution to the bottom line.
- Responsible for the top three sales records in the stores 29 year history.
Affiliations
- Volunteer Member - Big Country Soocer Association, 1994 to 2006
- Volunteer Member - United Way of Abilene, 2015 to present
- Volunteer Memeber - Ben Richy Boys Ranch Chile Cook-off
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Resume Overview
School Attended
- Abilene Cooper High School
Job Titles Held:
- Bakery Manager
- Director of Regional Transportation (Lieutenant)
- Service Manager
- District Manager
Degrees
- High School Diploma
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