Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
To apply my hard-working ethics to fulfill the needs of this job.

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft Publisher


Customer Service

08/2014 to Current Bakery Food Service Representative Fedex | Saint Louis, ,
  • Provide superior customer service
  • Prepare, package, and merchandise fresh products
  • Take orders from customers by telephone or in person
  • Answer customer questions regarding products and assists them with selections
  • Slice, package, label, and rotate products
  • Use suggestive selling techniques to meet customer needs and build department sales
  • Scan in items on telxon for production
  • Assist in technical areas as needed
  • Merchandise products effectively
  • Clean and sanitize display cases
  • Properly handle and maintain the operation of all equipment
  • Make regular announcements to inform customers of products
  • Comply with Company Food Safety and Sanitation standards
  • Comply with department SOPS and store operating procedures
  • Bake, fry, and decorate products
  • Write on cakes with icing on request
04/2013 to 06/2013 Package Handler Applegate Terrace | Rib Mountain, WI,
  • A package handler starts their work day with reading and marking the packaging labels.
  • They also measure and weigh these packages while thoroughly examining to ensure packing specifications are constantly met.
  • To ensure prompt delivery, this is where proper recording of the packages starts.
  • Properly labeled packages are then sent for scanning and sorting.
  • Packaging labels are equipped with barcodes which are constantly scanned from the time the package received from the sender up to time it reaches its destination.
  • It does not only let the client and the company tracks their packages, but also a way to check if it arrives damaged or stolen.
  • Packages goes through another thorough inspection before sending to their specific chutes and ultimately to their specific loading docks.
  • It is here that a handler check for those "incompatibles" or "irregular" packages.
  • Together with defective packages, they are pulled out for resorting and relabeling.
  • Proper handling is needed for these kinds of packages to ensure uninterrupted delivery.
  • Last task is loading these packages to their respective trucks.
  • Since these packages may weigh from one pound up to 150 pounds; this part of the task is considered as the most physically demanding part of the job.
  • Handlers develop ways that prevents packages from being damaged, so definitely not just tossing packages around.
07/2009 to 07/2012 Dietary Aide West Rest Haven | City, STATE,
  • Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager.
  • Provide assistance to the cook in the preparation and service of meals.
  • Meet scheduled meal and snack times.
  • Follow Federal and State long term care regulations and Dietary Department policies and procedures.
  • Follow cleaning schedules and perform cleaning duties as scheduled.
  • Assist in arranging tray cards, loading food carts, and serving meals.
  • Setting up the dining room and serving residents.
  • Wash and store dishes.
  • Follow established reporting procedures for the following: - Supply or equipment needs.
  • Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair.
  • Any unsafe or malfunctioning equipment.
  • Any conditions conducive to breeding insects, rodents or other vermin.
  • Assist in receiving and storing food and supplies.
  • Attend in-service educational programs.
  • Follow defined safety codes while performing all duties.
  • Follow defined Infection Control procedures.
  • Understand facility's fire and disaster plans; follow established procedures during drills and actual emergencies.
  • Be knowledgeable of Federal, State, and Facility's rules, regulations, policies and procedures.
  • Perform other department duties or special assignments as directed by the Dietary Manager sales floor team member | toys r us | september 2011 - january 2012 Interact heavily with guests on sales floor and cash register - Utilize company selling approaches to create an enriched guest experience - Assist in maintaining a well-stocked and neat store appearance - Act quickly to address guest concerns and provide resolutions - May be assigned to work in multiple departments to help guests and the store team to achieve daily results team member | mcdonald's | semptember 2012 - may 2013 Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register (Constant movement, frequent bending and stooping) -Cleaning in accordance to our company's sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, tables, counters, kitchen and service equipment.
  • Cleaning the customer service area, removing trash, cleaning restrooms and checking the parking lot.
  • Frequent bending and stooping) (Trash removal weight can be up to 25lbs.) - Assisting new crew members in learning their new job skills - Cooking and preparing food for sale- (Standing and constant moving) - Deliveries; off-loading trucks, storage and movement of raw product to the work area (May lift up to 50lbs.
  • with the assistance of a hand truck) (Frequent bending and stooping) - Checking stock of products and insuring proper stock levels and rotation.
  • Moving products from refrigerated areas or stockroom may lift up to 36lbs, product can be separated by units which will reduce weight, frequent bending and stooping, may use a ladder) - Checking equipment to ensure that it is in proper working order, letting the management team know if there might be a problem - Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner.
Expected in June 2010 High School Diploma | All Coursework West High School, West, TX GPA:
Expected in 2015 In Progress | Criminal Justice / Psychology University of the Incarnate Word, San Antonio, TX GPA:

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Access, Cash Register, Customer Service

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    School Attended

    • West High School
    • University of the Incarnate Word

    Job Titles Held:

    • Bakery Food Service Representative
    • Package Handler
    • Dietary Aide


    • High School Diploma
    • In Progress

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