Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused, professional with strengths in leadership, management, decorating and baking. Proactive leader with strengths in communication and collaboration. Proficient in food service, networking, and customer relations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Commercial production
  • Recipe creation and conversion
  • Baking equipment troubleshooting
  • Gluten-free baking
  • Trained in icing techniques
  • Supervisory experience
  • Employee scheduling
  • Knowledge of pastries
  • Proficient in cake decorating
  • Well-versed in inventory management
  • Managing retail build outs
  • Driving business growth
  • Leadership development
  • Store growth planning
  • Customer outreach
  • Creating store processes
  • Building brand awareness
  • Creating marketing plans
01/2015 to Current Bakery Department Manager Winco Foods | Fresno, CA,
  • Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays.
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
  • Checked freshness of all bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Helped with bakery accounting, including entering and closing invoices.
  • Trained new bakery employees to document orders, process payments and check progress for customers.
  • Directed and supervised staff performance, including writing and administering periodic performance evaluations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 8-12 employees.
  • Opened and closed store 3-5 times per week.
  • Trained and developed 25-30 employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in baking, mixing, decorating, ordering and inventory.
  • Increased sales on consistent basis by developing key customer relationships.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Hired, trained, supervised and motivated team of 15-20 retail professionals to provide knowledgeable and fast service to every guest.
  • Wrote and submitted reports.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
04/2013 to 01/2015 Catering Manager Omni Hotels | Frisco, TX,
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.

12/2010 to 11/2014 Educational Consultant State Of Indiana | Crawfordsville, IN,
  • Advised teaching staff and administration about curriculum development and use of material and equipment.
  • Developed instructional material used by instructors and educators.
  • Developed new services and offerings for both public and private school customers.
  • Assessed potential success of current and proposed programs and maintained compliance with various board regulations.
  • Introduced new level technology and procedures to educators at preschool and elementary levels.
  • Introduced new services and offers, including curriculum, books and educational resources to customers in public and private schools worldwide.
  • Created library systems to increase public knowledge of artistic and cultural expressions.
  • Worked with school administrators to determine course needs and set frameworks.
  • Improved student learning by defining and articulating learning outcomes, including performance metrics and measurements.
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Offered subject matter expertise on curriculum design, selection and purchasing.
Education and Training
Expected in 05/2024 Bachelor of Science | Biology & Computer Networking Dalton State College, Dalton, GA GPA:

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Resume Overview

School Attended

  • Dalton State College

Job Titles Held:

  • Bakery Department Manager
  • Catering Manager
  • Educational Consultant


  • Bachelor of Science

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