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bakery associate resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I see myself as Hardworking and reliable with strong ability in customer service and learning new skills. Offering leadership, team effort and multi tasking. Highly organized, proactive and punctual with team-oriented mentality.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Team-oriented and professional works well in collaborative environments and generates consistent personal sales accomplishments. Bringing 12 years of experience in retail settings, including customer service, cashiering, and bank teller specialty departments.

Dependable, professional, enthusiastically seeking opportunity in which to grow in my career. Looking to learn something new and pushing myself each day.

Accustomed to going above and beyond to reach team goals and objectives. Upbeat, customer-focused Sales Associate with 12 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. I strive to build that relationship with my customers/members to let them know how important they are and to make them feel like family.

Skills
  • Bakery display management
  • Baking equipment operation
  • POS system expertise
  • Accurate order fulfillment
  • Cash register operation
  • Cash management
  • Sales processing
  • Multitasking
  • Troubleshooting
  • Maintenance & Repair
  • Leadership
  • Critical thinking
Experience
Bakery Associate, 12/2016 to Current
7-Eleven, Inc.Massapequa, NY,
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Adhered to food safety protocols to protect customers.
  • Replenished bakery cases and faced products throughout each shift.
  • Completed timely and thorough shift change procedures.
  • Suggested appropriate products and answered questions for customers.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Consulted with customers to provide advice about designs and document requirements.
  • Maintained physical stamina to handle cases up to [Number] pounds and bakery carts weighing up to [Number] pounds.
  • Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
Customer Service Manager, 12/2016 to Current
Werner Enterprises IncDunn, NC,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
Teller Associate, 11/2014 to 10/2016
Selco Community Credit UnionAlbany, OR,
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Processed sales transactions to prevent long customer wait times.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Earned high volume of referrals as part of bank's sales incentive system.
Education and Training
GED: , Expected in 2009 to Greene County Mennonite School - Private School ,
GPA:

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Resume Overview

School Attended

  • Greene County Mennonite School

Job Titles Held:

  • Bakery Associate
  • Customer Service Manager
  • Teller Associate

Degrees

  • GED

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