I am a 24 year old east coast native with over 8 years of customer service experience. I have a degree in the culinary arts, but due to the passion I have for the music and film industry, I hope to study music management in the future.
06/2014 to 02/2015
Baker, Shift LeadThe Bagel Inn － Holden, MA
Worked the front counter; tasks included taking orders, filling orders such as sandwiches, soups, bagels, and making coffees.
Responsible for ringing in customer into the register, as well as counting out at the end of the work day.
Both mixing and baking bagel doughs and making soups for each week.
Responsible for keeping the kitchen and Front of House clean.
02/2014 to 05/2016
Office AssistantDiocese of Worcester － Worcester, MA
Assisted in administrative duties such as paperwork and filing.
Data entry of donations.
Answered phones when needed and dealt with changes to customer accounts.
Maintained customer confidence and protected operations by keeping information confidential.
12/2012 to 10/2013
Shift ManagerSprinkles Cupcakes － Los Angeles, CA
Supervised both kitchen staff as well as the front of house staff throughout the day, including making sure breaks were taken, and tasks were being performedproperly.
Ensured customer satisfaction, including dealing with upset customers and handling them in a way to make sure their Sprinkles experience ended on a pleasant note.
Ran end of day reports, including all cash and credit transactions, and lists of store inventory.
08/2007 to 08/2015
Artist Concierge/Runner/CrewSoulfest Music Festival － Gilford, NH
Stage set up and loading equipment
Managed bands schedules
Assisted artists and their management with daily needs
Ran meet & greet tent
Crowd control throughout the festival
Coordinated volunteers, including handing out tasks and dealing with any problems that may arise.
Festival breakdown and cleaning of the grounds
Associate's Degree: Culinary ArtsLe Cordon Bleu － Pittsburgh, PACulinary Arts