•BADGE SYSTEMS OPERATOR/ COMMON ACCESS CARD (CAC) OPERATOR
To maximize my growth potential by obtaining a position within an organization that will utilize my administrative, communicative, and interpersonal skills. I'm a resourceful operations manager bringing comprehensive background in customer service and personnel management.
Top-rated sales performance- over 20% year over year in sales
Cost reduction strategies
Expert in Microsoft Word, outlook, Excel, PowerPoint, etc.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
•Badge Systems Operator/ Common Access Card (CAC) Operator, 09/2014 to Current Chronos – Pentagon, DC
Provide the technical services required for public key infrastructure support, which specifically involves Common Access Card Liaison and support tasks and sub tasks.
Provide the department of Defense with PIV card and CAC mass issuance support military and civilian employees with "smart" Identification cards.
Provide badge support services on the Pentagon Force Protection Agency Badge Service Contract.
Process and input rough data read from the Government provided information sheets.
Proof read entered data.
Capture video image using the badging system video camera.
Create and issue appropriate badge to the individual named on the information sheet.
Enter additional information provided by the government.
Require identification to request documents data entered into the computer.
Participate in status planning meetings as needed.
Provide outstanding customer support.
Store Manager, 10/2009 to 08/2014 Starbucks Coffee Company – Washington, DC
Welcomed and connected with every customer
Followed cash handing procedures and policies
Followed standards for merchandising, stocking, and storing products
Prepared Starbucks food and beverages to standard
Developed strategic and operational plans
Managed store operations independently and effectively in a fast paced environment
Used all operational tools to plan for and achieve operational excellance in the store. Tools include Automated labor scheduling, monthly status report, quarterly business review, cash management and inventory management.
Used resources such as partner resources, marketing, partner assest &protection, food & beverage, coffee, and retail implementation departments to execute district and regional incentives
Provided partner development and team building
Managed 20+ partners Completed performance reviews each quarter, offering praise and recommendations for improvement.
Opened a new store in Washington d.c in 2012
Hostess/Marketing, 04/2009 to 10/2009 Chuy's Resturant – Houston, TX
Welcomed and greeted all customers
Took reservations and call ahead seating
Supervises and coordinate the activities of the dining room
Composed and demonstrated marketing proposal to increase customer satisfaction and sales.
General Administrative Assistant/Safety Director, 12/2008 to 03/2009 Ho Ho Ho Express – Houston, TX
Assistant to business owner
Managed 30+ employees while assisting owner with general office duties
Mail sorting, composing emails, writing letters, work orders, fuel check, ordering company fuel, filing, handling DOT citations, reporting any and all accidents, and log entering.
Performed random drug and alcohol screenings
Provided excellent customer service to all customers
Respond well in a stressful, dynamic environment.
Office Assistant/Hostess/Server, 05/2005 to 12/2012 Denis' Seafood House – Houston, TX
Performed general office duties while serving as an active trainer in other positions within the business
Took orders as well as served tables and catering events
Greeted and seated customers
Assisted with food running and food preparation
General office duties which include but not limited to invoicing, answering phones, filing, data entry, scheduling employees, composing special occasion menus, budgeting, meeting planning, composing training manuals for new employees, mail sorting, and general customer service
Followed security and safety policies in order to maintain a safe work environment
Bachelor of Science: Business Management, Current Strayer University - Washington, D.C
Food Safety Certified (since 2013)-Prometrics
Nick Morrow Starbucks Coffee Company Store Manager 301-418-2012 Years known:5
Shane O Brien Starbucks Coffee Company Store Manager 619-415-7538 Years known:5
Krys Ferrell Starbucks Coffee Company Store Manager 301-407-8543 Years known:2
Tyron Shumate Starbucks Coffee Company Assistant Manager 202-246-9338 Years known:5
administrative, Agency, budgeting, c, cash management, Cost reduction, customer service, customer support, data entry, DC, fast, filing, general office duties, Government, image, inventory management, invoicing, letters, marketing, meeting planning, meetings, merchandising, Access, Excel, Mail, office, Outlook, PowerPoint, Microsoft Word, performance reviews, camera, policies, read, reporting, retail, Safety, scheduling, strategic, tables, answering phones, trainer, training manuals, video