backroom supervisor resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Ability Summary I'm good with paperwork, counting drawers, good with people. I've been in retail / customer service for 16 years. My passion is getting to know my customers, and helping them find what they are looking for. Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking and moving merchandise. Knowledgeable about customer service standards and sales processes.
Skills
Job Skills
114 skill(s)
Tools and Technology66 Technology
383 Tools
Typing Speed60 wpm
Language/ProficiencyAmerican Sign Language / Not at All
Detailed References
Receiving experience
Stock Organization
Return Processing Expertise
Cleaning
Pallet Jack Operation
Unloading Cargo
Sorting
Heavy lifting
Production line operations
Pallet arrangement
Stock management
Customer Response
Cleaning procedures
Product location
Safety processes and procedures
Customer relationships
Forklift safety and operation
Inventory audits
Stocking
Recordkeeping strengths
Exceptional time management skills
Light maintenance
Work History
Backroom Supervisor, 01/2007 to 08/2020 The Tjx Companies, Inc. – Middletown, NY,
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Assisted customers with transporting large merchandise to waiting vehicles.
Maintained orderly stockroom for ease of retrieval.
Received incoming merchandise and stored in correct stock locations.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Greeted customers and directed to requested products.
Noted unsafe components inside packages and discussed concerns with supervisors.
Greeted store customers and discussed needs.
Moved and lifted heavy loads of merchandise using pallet jack equipment.
Kept work areas neat, clean and free from debris.
Kitchen Crew Member, 04/2019 to 03/2020 Culvers Restaurant – Forest Lake, MN,
Bakers
Opaa!! Food management, Mc Cook, NE
Serve food to children, stock selves, run register
Established merchandising, sales and profit objectives to drive business success.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Set heat and humidity temperatures for proof box.
Filled out inventory and production sheets and informed head baker of stock levels.
Complied with health and safety codes to protect staff and customers.
Replenished and rotated food items, following correct food cooling and storage procedures.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Cleaned and maintained kitchen equipment and oven.
Second Assistant Manager, 07/2016 to 03/2019 Bartell Drugs – Lynden, WA,
Chefs and Head Cooks
Mentzer Oil #7, NORTH PLATTE, NE
Ran register, did paperwork, prepared food, cleaned store, stocked shelves, washed and put away dishes, managed deposits, did bank runs
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Checked and tested foods to verify quality and temperature.
Verified prepared food met standards for quality and quantity before serving to customers.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Oversaw food preparation and monitored safety protocols.
Second Assistant Manager, 11/2011 to 07/2016 Bartell Drugs – Mcminnville, OR,
Fast Food and Counter
Workers, Cleaned store, did paperwork, did order, stocked shelves, stocked cooler, prepped food, ran register, helped customers
Cleaned and straightened work areas to maximize productivity and safety.
Delivered food to guest tables with timeliness and efficiency.
Assisted customers with information regarding menu offerings and nutrition information.
Checked product quality to verify freshness, reviewing sell-by dates and taking appropriate action when expired.
Maintained awareness of inventory and stocking conditions, noting discrepancies and communicating with customers.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Adhered to company policies, safety procedures and performance standards.
Adhered to food safety regulations and guidelines, providing customers with healthy and delicious food and beverage options.
Restocked items on shelves and bins to keep inventory available.
Offered exceptional customer service to all guests.
Maintained proper temperatures in cases and coolers, completing consistent temperature logs for product freshness and food safety.
Performed general housekeeping and cleaning tasks.
Verified documentation and condition of freight to assure quality standards were achieved.
Created welcoming environment, promptly answering customer questions regarding products and refreshments.
Loaded, unloaded and moved material to and from storage and production areas.
Processed customer orders and accurately entered into system.
Maintained clean and organized appearance for restaurant areas to attract and retain customers.
Adhered to all safety and sanitation standards while preparing and delivering food.
Demonstrated knowledge and applied proper food handling standards.
Processed sales transactions using POS system.
Reconciled cash drawer and corrected any errors.
Addressed guest complaints and resolved issues to promote satisfaction.
Provided information regarding promotions and menu items.
Education
High School Diploma: , Expected in 05/2004 to McCook SR High - McCook, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.