Highly qualified Customer & Financial Services, IT Professional with more than fifteen years of experience in Customer Service, HR/Payroll, Residential Mortgage Loans and Computer Technology. Possess confidence and patience to effectively communicate with diverse customers with varied issues. Superior multi-tasking ability allows for troubleshooting while using computer applications, maintaining a professional demeanor, researching and resolving issues; History of promotable performance in problem solving and ensuring customer satisfaction. Self-motivated, exercising sensible judgment; highly organized and detail oriented with a proven ability to meet deadlines. Experienced Supervisor/Team Lead of more than three years; All positions required Customer Service for internal and/or external Customers.
After two years as a Payroll Specialist, assisting bank associates to receive accurate and timely pay was promoted to Supervisor/Team Lead for the Payroll Leave of Absence Department created in 2001.
Instrumental in the setup, maintenance and troubleshooting of the Kronos timekeeping system for the NYC Department of Transportation's Ferry Operations
Computer Information Systems - working towards completion; on-line distance learning
Administrative, Documentation, Loan Closings, Information Systems, Kronos, Microsoft Office: Access, Word, Excel, PowerPoint, Windows Operating System, Payroll, Real Estate
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