back office lead resume example with 10+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Determined Back Office Lead with strong interpersonal skills and extensive retail and sales experience. Hardworking retail professional versed in aspects of running a high-end store, including opening and closing procedures, banking, and recruiting hiring.
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Promoted to Back Office Lead after 2 years of employment.
Named "Employee of the Month" in January of 2013.
Managed a successful multi channel sales team of 2 members who consistently exceeded sales goals by a close rate of 45% each month.
Concentra – Westminster, CO
Direct accurate reconciliation of all daily cash management processes and admin office functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files. Partner closely with store employees and leadership, driving profitable results across the store.
60% of the time:
Play a lead role in administering back office procedures.
40% of the time:
Assist store leadership in daily responsibilities to include: researching customer escalations, scheduling, hiring processes, and new employee on-boarding.
Lithia Motors – Mobile, AL
As a Multichannel Sales Associate drives sales through all channels by answering customer phone calls and delivering solutions. As a trusted advisor and partner, I needed to develop strong relationships with customers and bring them closer to family and friends by helping them close the gaps with technology. As well partner with other employees, especially Sales Transaction Assistants, to ensure no customer is ever left unserved or underserved.
90% of the time:
Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.
Communicate to customers what’s possible with technology.
Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.
Help answer questions and resolve customer issues.
10% of the time:
Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.
Act as a peer leader to Sales Consultants.
Moe's Southwest Grill – Williamsville, NY
As a Sales Transaction Assistant provides friendly, fast and accurate processing of all types of customer transactions by providing velocity and solutions support, ensuring no customer is ever left unserved or underserved. Needed know a little about everything from a device that needs a cable to the camera requiring batteries. We partner with other employees, especially Multichannel Sales Associates to ensure customer needs are met end-to-end.
90% of the time:
Engage customers using selling skills to process customer purchases, including targeted offerings
10% of the time:
Backup for phone and store pickup
Perform other duties as assigned
Panera Bread – City, STATE
To ensure that customers made the most of their meeting or get together. Making sure that all orders were correct as well as making sure customer got everything they needed. Was responsible for taking orders for the customer. Making and getting the order prepared and delivered in a timely manor. Add new clients into database for when they decide to reorder we made reordering easy.
McLean High School - Mclean, VA
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Resume Overview
School Attended
- McLean High School
Job Titles Held:
- Back Office Lead
- Multi Channel Sales Associate
- Cashier
- Catering Coordinator
Degrees
- High School Diploma
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