Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Highly enthusiastic customer service professional with 12 years client interface experience. 10 years customer service sales and technical support. Two years experience resolving customer service issues and back office resolution.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Customer service expert
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Back office escalation desk, 02/2007 to 04/2012
Lkq CorpSpringfield, MA,

Back office escalation desk; greet, and converse with customers regarding client products, and ad services. Via email, and telephone. Rapidly resolve problems and ensure customer satisfaction and ensure resolution. Maintain knowledge of products, and services and recommend to customers. Document and file reports regarding customer inquiries and relay client response back to the customer. Mentor and train new employees and co-workers on how to effectively communicate with foreign partners. Initiate and complete investigation on lost packages, and send claim forms if needed.

bilingual customer service representative, 06/2004 to 11/2005
Lkq CorpStevens Point, WI,

Bilingual customer service representative; responsible for selling, upgrading, answering billing questions, and helping with technical support.

Bilingual customer service representative, 1997 to 02/2003
ComcastCity, STATE,

Customer service: resolving billing and technical issues. Also active upgrading and cross selling other services.

Educational Background
High School Diploma: High School, Expected in 1996
Aurora Central High School - Aurora, CO

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School Attended

  • Aurora Central High School

Job Titles Held:

  • Back office escalation desk
  • bilingual customer service representative
  • Bilingual customer service representative


  • High School Diploma

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