Highly enthusiastic customer service professional with 12 years client interface experience. 10 years customer service sales and technical support. Two years experience resolving customer service issues and back office resolution.
|
|
Customer Service
Sales
Database Maintenance
Back office escalation desk; greet, and converse with customers regarding client products, and ad services. Via email, and telephone. Rapidly resolve problems and ensure customer satisfaction and ensure resolution. Maintain knowledge of products, and services and recommend to customers. Document and file reports regarding customer inquiries and relay client response back to the customer. Mentor and train new employees and co-workers on how to effectively communicate with foreign partners. Initiate and complete investigation on lost packages, and send claim forms if needed.
Bilingual customer service representative; responsible for selling, upgrading, answering billing questions, and helping with technical support.
Customer service: resolving billing and technical issues. Also active upgrading and cross selling other services.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy