Highly enthusiastic customer service professional with 12 years client interface experience. 10 years customer service sales and technical support. Two years experience resolving customer service issues and back office resolution.
Back office escalation desk; greet, and converse with customers regarding client products, and ad services. Via email, and telephone. Rapidly resolve problems and ensure customer satisfaction and ensure resolution. Maintain knowledge of products, and services and recommend to customers. Document and file reports regarding customer inquiries and relay client response back to the customer. Mentor and train new employees and co-workers on how to effectively communicate with foreign partners. Initiate and complete investigation on lost packages, and send claim forms if needed.
Bilingual customer service representative; responsible for selling, upgrading, answering billing questions, and helping with technical support.
Customer service: resolving billing and technical issues. Also active upgrading and cross selling other services.
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