LiveCareer-Resume

back of house trainer resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail-oriented worker with strong background in food service and preparation. Excel at delivering excellent customer service in fast-paced environments. Recognized for exceptional customer and kitchen skills. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style.

Skills
  • Staff training
  • Food presentation
  • High volume production capability
  • Cleaning and organization
  • Vegetable preparation
  • Dish preparation
  • Ingredient mixing
  • Cutting and slicing techniques
  • Conflict mediation
  • Adaptive team player
  • Stockroom procedures
  • Commercial deep fryer and slicer operation
  • Reliable team worker
  • Reliable and punctual
  • Comfortable standing for long time periods
  • Excellent multi-tasker
  • Neat, clean and professional appearance
  • Delivers exceptional customer service
  • Menu item familiarity
  • Cooking procedures
Experience
09/2017 to 03/2020 Back of House Trainer Providence Health & Services | North Hollywood, CA,
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared more than 400 dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained highest standards of product quality.
06/2016 to 02/2017 Server The Halligan Bar & Grill - Short Pump | City, STATE,
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads and appetizers to back up kitchen staff.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
01/2013 to 08/2015 Weekend Supervisor /Customer Service Representative Puritan Cleaners | City, STATE,
  • Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Compiled weekly monetary reports and records for store managers.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Oversaw diverse activities such as customer relations and inventory management.
  • Completed checklists at beginning and end of shifts to promote positive work environment and smooth shift transitions.
Education and Training
Expected in GED | Hanover High School, Mechanicsville, VA GPA:

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Resume Overview

School Attended

  • Hanover High School

Job Titles Held:

  • Back of House Trainer
  • Server
  • Weekend Supervisor /Customer Service Representative

Degrees

  • GED

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