back of house manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Innovative and goal-oriented general anager committed to professional development and expert leadership of Fast food. Track record of success in building high-performance teams and managing fast-paced operations with great attention to detail and multitasking abilities. Consistently builds highly productive teams that surpass goals and objectives. Talent for finding optimal solutions to diverse challenges and motivating team members to meet and exceed company goals. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating others. Poised and professional with staff, managers and customers. Focused on streamlining operations to decrease costs and promote organizational enhancements.

  • Equipment Maintenance and Repairs
  • Supply Ordering and Management
  • Fire Safety Regulations
  • Back of House Management
  • Health Code Compliance
  • Investigating Complaints
  • Recruitment and Hiring
  • Relationship Building
  • Documentation and Recordkeeping
  • Managing Deliveries
  • Monitoring Food Preparation
  • Anticipating Problems
  • Portion Control
  • Money Handling
  • Quality Assurance
  • POS Terminal Operation
  • Customer Retention
  • Coaching and Mentoring
  • Time Management
Work History
01/2020 to 05/2021
Back of House Manager Vail Resorts Beaver Creek, CO,
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Supported smooth front end activities through steady product flow and accurate pricing.
  • Organized stockroom for quick and safety-centered workflow and prepared for [Timeframe] company inspections.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
05/2020 to 02/2021
Bartender Travel + Leisure Co. Rio Grande, PR,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Improved and applied social media marketing strategies to increase patronage.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Operated efficiently in high-volume setting to prepare and serve more than [Number] drinks per hour.
04/2020 to 12/2020
Housekeeper Tucson Medical Center Tucson, AZ,
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
06/2009 to 01/2011
General Manager Abh Hospitality Management El Paso, TX,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
Expected in 05/1995 to to
High School Diploma:
Farmington HIgh School - Farmington MO,

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Resume Overview

School Attended

  • Farmington HIgh School

Job Titles Held:

  • Back of House Manager
  • Bartender
  • Housekeeper
  • General Manager


  • High School Diploma

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