Back of House Lead/ Front of House Lead Resume Example

• Established and maintained good relations with customers, vendors and transport companies.
• Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
• Applied schedule, organizational and routing knowledge to enhance delivery planning.
• Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
• Planned and optimized warehouse work processes to improve fulfillment system efficiency.
• Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Trained staff on material handling processes to reduce shipping times.
• Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
• Researched issues to address shipping errors and packaging mistakes.
• Inspected all equipment, recommending repairs or replacements as needed.
• Coached warehouse team on FIFO monitoring.
• Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
• Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.

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• Motivated and led team members to work together to achieve targets.
• Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Supervised daily activities and performance of up 50 regular employees
• Maintained clean and fully operational laboratory equipment.
• Cleaned and sterilized lab area, tools and equipment.
• Managed the recruitment and hiring of new employees.
• Kept records of quality reports and statistical reviews.
• Supervised and guided inspectors, technicians and other staff.