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Back of House Lead/ Front of House Lead Resume Example

Resume Score: 80%

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JM
BACK OF HOUSE LEAD/ FRONT OF HOUSE LEAD
Summary

Maintain smooth and efficient in plasma operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in medical market conditions and agile in capitalizing on emerging opportunities.

Customer-oriented Center Manager with 11 years of experience focused on increasing production, minimizing downtime and increasing donor intake. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering leadership skills and marketing skills.

Skills
  • Human resource management
  • Quality assurance experience
  • Data collection
  • Operation monitoring
  • Knowledge of auditing systems
  • Budget preparation
  • Employee training
  • Strategic planning
  • Cash management
  • Scheduling
  • Quality assurance
  • Budgeting
  • Training
  • Data entry
  • Inventory management
  • Conflict resolution
  • Time management
  • Team building
  • Staff supervision
  • Administrative support
  • Customer service
  • Documentation
Experience
Buffs | Canyon, TXBack of House Lead/ Front of House Lead10/2018 - Current
  • Completed regular line checks to maximize quality assurance.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Interviewed, hired, and supervised back of house staff.
  • Handled guest complaints quickly using [Skill] and [Skill], maintaining positive dining experience for everyone.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
Aqua One | Amarillo, TXWarehouse Manager01/2017 - 12/2017
  • Established and maintained good relations with customers, vendors and transport companies.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Trained staff on material handling processes to reduce shipping times.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
  • Researched issues to address shipping errors and packaging mistakes.
  • Inspected all equipment, recommending repairs or replacements as needed.
  • Coached warehouse team on FIFO monitoring.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
Grifols | Amarillo, TXCenter Manager/ Center Quality Manager01/2006 - 01/2017

Responsibilities include but not limited to assurance of all center compliance, direct employee supervision in accordance to all CGMP, FDA, CLIA, COLA, OSHA, SOP, MRM, to produce a safe and reliable produ.

Manage employee timecards, Control DEH, order center supplies, rn the overall performance of the center to ensure that all donor times are met. musre that e

  • Motivated and led team members to work together to achieve targets.
  • Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Supervised daily activities and performance of up 50 regular employees
  • Maintained clean and fully operational laboratory equipment.
  • Cleaned and sterilized lab area, tools and equipment.
  • Managed the recruitment and hiring of new employees.
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
Education and Training
J M Hanks High School | El Paso, TXHigh School Diploma05/2007
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Buffs
  • Aqua One
  • Grifols

School Attended

  • J M Hanks High School

Job Titles Held:

  • Back of House Lead/ Front of House Lead
  • Warehouse Manager
  • Center Manager/ Center Quality Manager

Degrees

  • High School Diploma

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