Back of House Lead/ Front of House Lead Resume Example
Maintain smooth and efficient in plasma operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in medical market conditions and agile in capitalizing on emerging opportunities.
Customer-oriented Center Manager with 11 years of experience focused on increasing production, minimizing downtime and increasing donor intake. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering leadership skills and marketing skills.
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- Completed regular line checks to maximize quality assurance.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Controlled portion sizes and garnishing for optimal cost controls.
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Interviewed, hired, and supervised back of house staff.
- Handled guest complaints quickly using [Skill] and [Skill], maintaining positive dining experience for everyone.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Established and maintained good relations with customers, vendors and transport companies.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Trained staff on material handling processes to reduce shipping times.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
- Researched issues to address shipping errors and packaging mistakes.
- Inspected all equipment, recommending repairs or replacements as needed.
- Coached warehouse team on FIFO monitoring.
- Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
- Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
Responsibilities include but not limited to assurance of all center compliance, direct employee supervision in accordance to all CGMP, FDA, CLIA, COLA, OSHA, SOP, MRM, to produce a safe and reliable produ.
Manage employee timecards, Control DEH, order center supplies, rn the overall performance of the center to ensure that all donor times are met. musre that e
- Motivated and led team members to work together to achieve targets.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Supervised daily activities and performance of up 50 regular employees
- Maintained clean and fully operational laboratory equipment.
- Cleaned and sterilized lab area, tools and equipment.
- Managed the recruitment and hiring of new employees.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
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Resume Overview
School Attended
- J M Hanks High School
Job Titles Held:
- Back of House Lead/ Front of House Lead
- Warehouse Manager
- Center Manager/ Center Quality Manager
Degrees
- High School Diploma
