Accomplished salesperson and customer service representative with superior work ethic and creative revenue generation ideas. I offer 5+ years experience in sales and customer service environment include TV, Internet, and Phone. Able to work independently and exceed goals consistently.
Strong organizational skills
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Adaptive team player
Top sales performer
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
B2B SalesFeb 2013 to Feb 2014 Concentrix － Greenville, SC
Completed 100+ outbound calls daily, with average conversion rate of 10%.
Responded to all customer inquiries in a timely manner.
Quoted prices, credit terms and other bid specifications. negotiating the terms of an agreement and closing sales
responding to incoming email and phone enquiries
researching the market and related products
Customer ServiceDec 2012 to Current USPS － Greenville, SC
Handle calls and complaints regarding mail theft, delivery problems, and lost or damaged mail.
Send out notifications for packages that could not be delivered.
Inform customer about postage rates.
Sell postage and books of stamps.Cross-trained and provided back-up for other customer service representatives when needed.
Retention SpecialistFeb 2011 to Feb 2013 Charter Communications － Greenville, SC
Persuade cancelling customer to stay with the company resulting in 5% decrease in cancellations.
Sold services to residential and business
customers, Upgrade, Disconnect, and Restart services
Received an average 85% customer satisfaction. 15% higher than company average.
Provided basic technical support resolving issues at 90% rate
Remained courteous and calm at all times even during moments of intense customer displeasure
Achieved monthly and weekly sales goals each month
High School Diploma2007Greenville High － Greenville, SC