Motivated Kitchen Supervisor focused on maximizing customer satisfaction with remarkable foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history of effective leadership and innovative dishes. Seasoned Leader offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations. Maintained efficient kitchen operations to produce delicious and attractive dishes that exceed guest expectations. Proficient in managing labor and production inventory. Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with knowledge of restaurant establishment and employee supervision. Dedicated and innovative leader ready to enhance our medical establishment. Results-focused service professional with strengths in multitasking, communications, and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Food Service and Shift Supervisor with talent for managing employees and strengthening support of hospital operations. Strong knowledge of protocol and safety. Communicative and team-oriented with proficiency in hospital software. Proven history of fostering team work to coordinate employer expectations, individual, and management objectives. Hardworking and reliable supervisor with strong ability to handle unexpected crises. Offering problem solving and communication skills. Highly organized, proactive and punctual with team-oriented mentality.
- Food Safety Understanding
- Health Code Requirements
- Equipment Arrangement Specifications
- Customer Service
- Orientation and Onboarding
- Production Reporting
- Critical Thinking
- Worker Training
- Shortage Reports
- Production and Time Sequencing
- Safety Training
- Cash Handling
- Work Station Assignments
- Inventory Control
- Complaint Resolution
- Equipment Inspection
- Food Portion Specification
- Food and Beverage Service
- Task Delegation
- Service Training
- Kitchen Staff Supervision
- Cleaning Abilities
- Preparation Oversight
- Opening and Closing Procedures
Charlotte, NC, 10/2020 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Managed kitchen staff team and assigned various stages of food production.
- Produced detailed documentation to outline potential worker issues.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Supervised team of 20-24 employees in medical establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Supervised team of 20-24 employees in Medical establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
City, STATE, 02/2020 - 08/2020
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Replaced clean utensils in storage bins for easy access.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Completed assigned prep work ranging from washing and slicing foods to providing produce and other products to line employee.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
City, STATE, 11/2017 - 08/2019
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Arranged merchandise and built eye-catching displays to increase sales.
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested appealing products.
- Wrapped, labeled and dated food items for sale.
- Provided customers with product details, coffee blends and preparation descriptions.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Sliced fruits, vegetables and meats for use in food service.
City, STATE, 05/2015 - 03/2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
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Resume Overview
School Attended
- Wright Business School
- Carl Albert High School
Job Titles Held:
- AYR Kitchen Supervisor
- Utility Dishwasher/Utility Dishwasher/Prep Cook
- Barista
- Prep Cook / Cashier
Degrees
- Administrative Assistance Degree
- High School Diploma
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