Responsible for managing a team of processors and oversee daily operations to ensure compliance with SBA and bank guidelines.
Provide guidance, training, and assistance to processing and operations staff as needed to optimize efficiencies.
Effectively interact with Synovus family of banks in Florida, Georgia, South Carolina, Alabama, and Tennessee to ensure timely production of loans.
Excels in team leadership
Complex problem solving
Excellent work ethic
Strong interpersonal skills
Excellent communication skills
Synovus BankJune 2002 to CurrentAVP / SBA Loan Processing & Operations Manager Fernandina Beach, FL
Effectively manage a team of SBA loan processor and SBA operations personnel with a total department loan portfolio of $235MM in SBA loans.
Daily manage loan processing pipeline of $30MM +.
Responsible for weekly team meetings with processors to ensure loans are closed within the guidelines of bank policy and SBA regulations.
Consistently meets department yearly SBA loan volume goals which resulted in Synovus Bank being ranked #46 in the country.
Evaluate & assign incoming files to assure the loan approval form has the proper lending approval based on total bank exposure.
Monitor quality of output and overall performance of loan processing staff and make recommendations as required to meet SBA requirements.
Interact with upper management and loan officers to provide guidance and direction on escalated or urgent matters.
Train SBA loan processing staff on SBA software and troubleshooting with guidance on how to handle complex situations.
Obtain a strong working knowledge of all SBA products and implement procedures as needed.
Closely work with investors on the Secondary Market to bid out and fund loan sales.
Assist internal auditor(s) with FDIC,SOX, GLBA and RCSA reviews.
Work directly with SBA representative to ensure a satisfactory audit.
Maintain a high level of customer service by being proactive in meeting the needs of external and internal customers.
Synovus BankSenior SBA Loan Processor
Analyze submitted data associated with loan packages and closely interact with attorneys, lenders and clientele to process, package and close complex SBA 7a, Int'l Trade, Export Working Capital, Working Capital CapLine, Patriot Express, Export Express, 504 and USDA loans.
Effectively and independently process the largest pipeline within the department and assist junior processors with complex issues.
Accurately prepared SBA loan closing documents to ensure all the conditions of the SBA authorization are met and funded the loan accordingly to prevent a repair or denial of the SBA guaranty.
Assist in building customer relationships by providing exceptional customer service.
SUNBELT CREDITJune 1998 to June 2002Branch Manager Jacksonville , FL
Made calls on existing and potential auto dealers to help generate a profitable office.
Managed a small consumer loan office effectively in collections, loan growth and customer relations.
Made loan decisions on small consumer loans, prepared loan documents and closed loans.