Banking Operations Manager with over 32 years of banking experience. Areas of expertise include managing risk related business units and retail banking operational experience. Proven ability to work with various lines of business on operational issues and projects.
MS Office Suite
Research systems RE, EJ, OIB, Hogan, EW, Hops, RDM
Service level agreements
Excellent communication skills
Developed desktop training procedures for new Returned items processing sites in Texas & Pennsylvania
Developed new processes for recovery payments and loss charge-offs.
Created various access databases in support of various functions.
Collaborated and developed the requirements for several system enhancements for the loss booking & collections application.
Developed and facilitated a Team Leader training program
Coordinated the consolidation and closure of San Francisco DPC to Fremont DPC.
Managed DPC center merger with 1st Interstate.
Developed capacity planning model for Wells Fargo SF POD/DPC.
Assisted in the development of the non-exempt bonus program for Proof of Deposit.
Managed the conversion of branch offices for Crocker Bank, Hibernia Bank, and Security Pacific.
Coordinated the closure of the Market & Jones Office of Crocker National Bank.
Received various awards over the years for performance and project contributions.
AVP & Operations Manager December 1997 to November 2012WELLS FARGO BANK － SAN FRANCISCO, CALIFORNIA
Managed various areas at Prevention & Risk Operations' Loss Management Controls Group & Recovery Processing department over a 13-year period. Areas of responsibility were Loss Analysis and Charge-off, Loss Disputes, Recovery payment processing, Returned items processing, and M&D/Receiving. Staff consisted of overseeing two managers and their business units. Ensured that all recovery and loss research transactions were accurately processed within strict deadlines. Responsible for the overseeing of process improvements and optimization of production flow. Other responsibilities include operational analysis, hiring, employee development, compliance, information security, budgeting, and special projects
Production Manager January 1989 to January 1997WELLS FARGO BANK － SAN FRANCISCO, CALIFORNIA
Responsible for managing areas of Proof of Deposit operations and the EAPD Exception area of the San Francisco Deposit Processing Center with a staff of 45.
Operations Officer and Service Manager January 1987 to January 1989SECURITY PACIFIC NATIONAL BANK － NEWARK, CALIFORNIA
Manage the overall operations of the branch.
Procedural and audit compliance, customer service, staff development, deposit and loan development.
Operations Officer and Customer Service Manager August 1979 to December 1986CROCKER NATIONAL BANK － SAN FRANCISCO, CALIFORNIA
Directly responsible for managing the branch service function, which included branch internal workflow, procedures, staffing, expense control, staff development, and supervision of platform and service staff.
WELLS FARGO BANK
AIB Bank Teller Certificate
Aero Engineering/Computer ScienceSAN FRANCISCO/SAN JOSE STATE UNIVERSITY